INTRODUCTION
Feature Summary: Member Credits allow both club admins and members to manage and apply account credits toward reservations, event registrations, or other fees.
Use Cases:
Offer flexible payment options that let members choose whether to use their credit balance and/or another payment method.
Maintain accurate account balances while giving clubs better control over credit handling and payment workflows.
Streamline admin payment processing with the option to automatically apply available member credits toward fees.
OVERVIEW
Using Member Credits in CourtReserve
Member credits allow clubs to apply funds toward reservations, event registrations, or other fees within CourtReserve. Credits may come from canceled bookings, refunds, or manual adjustments by club administrators.
The way credits are applied depends on who processes the transaction — either a member through the Member Portal or an admin through the CourtReserve dashboard.
1. How Members Use Credits When Processing Payments
When members have a credit balance on their account and register for an event or book a court through the Member Portal that requires upfront payment, they can choose how to apply their available credit:
At checkout, members have the option to use their available account credit balance, select another payment method (such as a credit card or other accepted option), or use a combination of both.
If they choose to use their account credit balance, CourtReserve automatically deducts the amount from their total.
If they select another payment option, their credits remain on the account for future use.
The Player can view their Account Credit in the CourtReserve mobile app by tapping More > Billing > Transactions. From there, they can see their available credit amount and, when making a payment, choose to apply it toward the transaction.
In this example, the member registers for an Open Play and uses their $100 account credit balance to pay the $15 fee.
2. How Admins Use Credits When Booking for Members - Auto Apply Credits Enabled
When an admin creates a reservation, registers a member for an event, or posts a fee, any available credit balance on the member’s account is automatically applied to the first eligible fee, if the related setting is enabled (under Billing Settings > Integrated Payments > Auto Apply Account Credit to Unpaid Fees). See the related article here to learn more.
Admins do not need to manually select the credit — it is automatically processed by the system.
Any remaining balance can be paid using the club’s standard payment methods.
Example:
A member has a $50 account credit. When the admin books them for a $25 court reservation, CourtReserve automatically applies the account credit, leaving a $25 account credit balance.
3. How Admins Use Credits When Booking for Members - Auto Apply Credits Disabled
If the Auto Apply Credits setting is disabled, any available credit balance on the member’s account is displayed on the payment screen, allowing the admin to decide when and how credits are used.
In the member's profile, the admin can see the Account Credit amount at the top under their membership name and also under Billing - Transactions. In this example, the player has $30 of Account Credit.
Example:
When an admin reserves a court for a member with a $15 fee and processes the payment, they can choose to toggle the Account Credit option on or off. In this example, the credit is applied, and the member’s remaining account balance updates from $30 to $15.
