INTRODUCTION
Feature Summary: Configure player self check-in settings for logged-in admin and sub-admin system users.
Use Cases:
Control which admins and sub-admins receive player check-in alerts
Let admins and sub-admins check players in by scanning barcodes from the admin panel
Note: Admin-side scanning checks players in through your club’s check-in kiosk, but the kiosk doesn’t need to be open. The barcode scanner needs to be connected to the computer the system user is logged in on. Scanning doesn’t work from a phone or the mobile app.
PREREQUISITES
SETUP REQUIREMENTS
Log in to the admin panel.
Click Settings on the side menu.
Scroll down to the Organization Settings heading.
Click the System Users icon. A new page displays.
Click the Admins or Sub-Admins tab.
Locate a system user and click the Edit button.
Permission Settings:
Show Check-In Alerts - When enabled, the system user will receive alerts when a player checks in. The default setting is checked. Example shown here:
Allow Scans when User is Logged In - Lets this system user run kiosk check-in from the admin panel. A check-in kiosk still needs to be set up, but it doesn’t have to be open on the computer. When enabled, scanning a player’s barcode on the schedulers or most other admin pages checks the player in through the kiosk selected in Default Check-Ins Kiosk for Admin Side, with no confirmation step. The default setting is checked.
This is a per-user setting. Turn it on for every login used at the front desk.
When a scan checks a player in, a banner displays at the top of the page with the player’s name, member number, reservation time, and court. The player also appears in the Check-Ins bar, and the reservation on the scheduler shows a check mark.
This setting only appears when the Attendance Tracker or Self Check-In Kiosk is enabled.
Scanning works on the desktop admin panel only, not in the mobile app or the mobile admin view.
When this setting is off, scans on admin pages are ignored. The kiosk must be the page open on screen to pick up scans; a kiosk open in another browser tab won’t. If Allow Manual Attendance Tracker is on, staff can also search for or scan players on the Attendance Tracker page and click Mark Attended.
Default Check-Ins Kiosk for Admin Side - Selects the kiosk this system user’s scans check players in through. The kiosk’s check-in rules apply, including which reservation types, lessons, and event categories players are checked in to, plus any waiver, membership, or unpaid-balance restrictions. Only kiosks with self check-in turned on are listed.
Note: If no kiosk has been saved for this user, a scan only creates an attendance record and doesn’t check the player in to their reservations or events. The dropdown displays the first kiosk even when none has been saved, so confirm the selection and click Save.
Troubleshooting Note
Note: If scanning a player’s barcode at the front desk doesn’t check them in, confirm that Allow Scans when User is Logged In is enabled for the system user who is logged in, and that a kiosk is selected and saved in Default Check-Ins Kiosk for Admin Side.