INTRODUCTION
Feature Summary: Reschedule a member's event registration for another event at an organization.
Use Cases: If a member is not able to attend an event that has already be paid for, system users can re-schedule this member's registration into another event.
SETUP REQUIREMENTS
Click EVENTS > LIST on the side menu.
Locate the event, and go to the Dates tab.
Click the + icon for the event date that the member is registered into.
Under the Registrants tab, click the Reschedule button next to a member's name.
In the "Reschedule Event Registration" window, system users have the ability to select a specific event for rescheduling an existing registration. After clicking the "+" icon, system users will be shown the upcoming dates for the chosen event, and will be able to re-schedule this member using the Register button.
If a member's initial registration payment is higher than the price of the new event, and was paid for by Credit Card, system users will have the option to Refund Remaining Amount to Credit Card. If a member's initial registration payment is less than the price of the new event, the member will have a partially paid fee, and will be responsible to pay the remaining amount.
VIDEO TRAINING & RELATED WEBINARS
Click here to watch the section of the Events: Overview video that covers the information in this article.