INTRODUCTION
Feature Summary: Reverse a refund sent to the player's balance.
Use Cases: Use this feature when a processed refund produced a balance credit but instead should have been sent to the original form of payment. System users could, for instance, use this feature to undo a refund sent to the player's balance and re-process the refund to the member's original form of payment.
This article shows system users how to issue refunds from a member's page. There are other ways to issue refunds:
Manually issue refunds from the admin scheduler.
Manually issue refunds caused by a closure (court or event).
Manually issue full or partial refunds from the TRANSACTIONS> REFUNDS page.
SETUP REQUIREMENTS
Reverting a Refund
Log in to the admin dashboard.
Go to the side menu and click MEMBERS > SEARCH.
Look up a member's name.
Click the pencil icon.
On the member's page:
Click the Billing tab.
Click the Paid Fees or All Transactions tab.
Locate the refund and click the Transaction Date of the Refund.
On the popup window, click the Revert Refund button.
Click Save on the confirmation page to finalize the transaction adjustment.
After reverting a refund with a balance refund destination, the associated balance credit is removed and the fee is no longer marked as refunded and will be labeled Reversal - Payment. Admins can then reprocess the refund for the original fee and, if needed, select a new refund destination.
Important Note on Cash Refunds
Note: If a cash refund has completed, this action cannot be undone. The refund status will display as Fully Refunded within the system and cannot be reverted or modified.
