INTRODUCTION
Feature Summary: Enable ACH/eCheck payment processing.
Use Cases: Systems users can increase customer convenience by expanding the number of available payment options to include ACH (eChecks). This workflow assumes the club uses Stripe as the payment processor.
Stripe ACH/eCheck is available to customers in the US
WHAT IS ACH/eCHECK?
ACH lets you accept payments from customers with a US bank account. ACH Direct Debit is a reusable, delayed notification payment method. It can take up to 4 business days to receive acknowledgement of success or failure.
Because ACH Direct Debit isn't a guaranteed payment method, there's a risk of failed payments and disputes. Notifications will be sent to Admins in the days following the transaction if the payment fails.
STRIPE ACH/eCHECK FEES
ACH/eCheck fees are 1%
These fees include 0.2% that is charged by CourtReserve as indicated on the payments page monthly. This is calculated each month and assessed on the monthly invoice. Go to the side menu and click the SUBSCRIPTION tab.
PREREQUISITES
The club must have a Stripe merchant account. Make sure the account is set up to accept ACH payments. ACH payments are available in the USA only.
SETUP REQUIREMENTS
Log in to the CourtReserve admin account.
Go to SETTINGS > BILLING SETTINGS.
Click the Integrated Payments icon.
Scroll down to the Allow Players to Create eCheck Payment Profiles heading and check the box. If checked, members can create eCheck payment profiles in their member portal account and pay with ACH/eCheck. It also allows Admins to create eCheck payment profiles for members.
When the above setting is enabled, CourtReserve displays a hidden option: Prevent Players from Saving a Credit Card Profile. If checked, this box stops members from saving their credit card as a payment profile.
Creating ACH/eCheck payment profiles on the admin side
Option 1: Create the Payment Profile in the player's profile
Open a player profile page (SETTINGS > LIST on the side menu).
Select Billing > Payment Profiles.
Click the green Create Payment Profile button. A new window displays.
Click the Account Type field and select eCheck.
Fill in the other form fields.
Click Save Changes.
Option 2: Create a Payment Profile through the Admin Pay screen
Open a player unpaid fee (e.g. go to the Scheduler, locate a reservation, and click the Pay button).
On the Payment page, click the Add Payment Profile button.
On the Create Payment Profile page, click the Account Type field and select eCheck. Fill in the form fields and click Save Changes.
On the member portal
On the member portal, players can add an eCheck option on the Payment Profiles page.
Click the account name in the top right corner of the main page.
Click Payment Profiles in the drop-down menu.
Click the CREATE PAYMENT PROFILE button.
On the Create Payment Profile page, click the Account Type field and select eCheck.
Fill in the other form fields and click SAVE.
VIEWING ACH/eCHECK PAYMENTS
When viewing payments throughout CourtReserve, payments made by ACH/eCheck will display as Payment Type "eCheck".
