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Players - How to Book a Court: Mobile App

Step-by-Step Guide to Booking a Court Using CourtReserve’s Mobile App

Written by Mari Bern

Getting Started

There are two ways to access CourtReserve and its many features: through the CourtReserve mobile app or member portal. This document outlines how to book a court using the mobile app.

Note: Using the member portal on your computer or tablet? See Players - How to Book a Court: Member Portal instead.

Book a Court

Step 1: Open the Court Calendar

  1. Open the CourtReserve mobile app and log in. If you’ve logged in before, you may already be signed in.

  2. Tap Home at the bottom of the screen to go to your club’s home page.

  3. Tap Book Courts. The label may be different depending on your club.
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  4. Tap the court type you want, such as Book Tennis or Book Pickleball. These options also depend on your club.
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Note: If you belong to more than one club, make sure you’re on the right club’s home page before you book. To switch clubs, tap My Clubs at the bottom of the screen.

Step 2: Choose a Date, Court, and Time

  1. Choose a date:

    • Tap Today to go to the current date.

    • Use the arrows to move back or forward one day.

    • Tap the date to open a calendar and pick a date.

  2. Find the court you want. Courts are listed across the top. You may need to swipe left to see all courts.

  3. Find your start time in the column on the left. Scroll down to see later times.

  4. Tap Reserve [time] under the court you want.
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Note: If a time is greyed out or has no Reserve button, you can’t book it.

Step 3: Fill Out the Reservation Details

The Create Reservation screen opens with your date and time shown at the top.

  1. Reserve For - Choose who the reservation is for. If you have family members on your account, you can book for them here.

  2. Reservation Type - Tap to choose the type of play, such as Doubles - Tennis. Each type shows how many players it allows, how long you can book, and whether guests are allowed.
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  3. Duration - Choose how long you want the court. The end time at the top updates automatically.

  4. Court - Review the court for your reservation. You can tap to choose a different court if one is available.

Review the Players List

The Players section shows who’s on the reservation and the cost for each player. The numbers next to Players show how many players are on the reservation, the most you can add, and the minimum you need. For example: Players (1/6) Min 2 means you have one player, can add up to six, and need at least two.

Note: For some reservation types, you’re the only player on the reservation and you pay the full court fee when you book.

Add Other Club Members

For some reservation types, such as doubles, you can add the club members you’re playing with.

  1. Tap Add Player.

  2. Search for the player by name.

  3. Tap the player’s name to add them.
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To save a player as a favorite, tap the heart icon next to their name. Favorite players show at the top of the list, so you can add them without searching next time.

The player now shows in the Players list. To remove a player, tap the minus icon next to their name.

Sign a Waiver

If a player on your reservation needs to sign your club’s waiver, a waiver icon shows next to their name in the Players list.

  1. Tap the waiver icon next to the player’s name.
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  2. Tap Review Waiver Details to read the waiver.

  3. Check the box to agree to the waiver.

  4. Tap the signature box and sign with your finger.

  5. Tap Save Signature.

Note: The waiver needs to be signed before you can finish booking.

Add Guests

A guest is a player who isn’t a member of your club.

  1. Tap Add Guest.

  2. If you’ve brought this guest before, search for them under Find a saved guest. Otherwise, enter their First Name and Last Name. Phone Number and Email are optional.
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Any guest fee shows in the Players list.

Note: Your club may limit how many guests you can bring, based on your reservation type and membership.

Other Fields You May See

Depending on your club’s settings, you may also see:

  • Available resources - Add equipment your club rents out, such as ball machines.

  • Information - Add notes you’d like your club to see.

  • Is Open Reservation - Turn this on to let other players join your reservation. You can then choose the type of players you’re looking for.

  • Disclosures / Cancellation Policies - Confirm that you’ve read and agree to your club’s policies.

Confirm Your Reservation

  1. Review the Order Summary and Total Due.

  2. Tap Confirm.

Note: A message at the bottom of the screen shows how long you have to finish payment. If you don’t pay in time, the court is released.

Step 4: Pay for Your Reservation

If your reservation has a cost, the Checkout screen opens after you tap Confirm. To review your reservation, tap Cart Items. Your charges are listed under Order Details and Cost Summary.

Pay by Credit Card

  1. Under Payment Information, choose a saved card from the Payment Method dropdown.

  2. To use a promo code, tap Apply Promo Code and enter the code.

  3. Tap Pay.

Note: Your club may require a saved payment profile before you can book. You only need to set it up once for each club. To add one, see Players - How to Create a Payment Profile: Mobile App.

Pay by Package

If you have a package that covers your reservation, such as a guest pass, you’ll see the Pay By Package and Pay By Credit Card options on the Checkout screen.

  1. Select Pay By Package.

  2. Choose a package from the Available Packages dropdown. The number of punches left shows next to each package.

  3. Check Punches Required under Order Details to see how many punches will be used.

  4. Tap Pay.

View Your Receipt

After you pay, the Payment Receipt screen opens. Tap Home to go back to your club’s home page.

View Your Bookings

Your new reservation shows under My Bookings on your club’s home page.

Open My Bookings

To see all your bookings, tap View All next to My Bookings on your club’s home page.

The My Bookings screen has two tabs:

  • Active - Your upcoming bookings

  • Cancelled - Bookings that were cancelled

To make changes to a reservation, tap Edit Reservation. For events and clinics, tap Edit Registration.

Filter Your Bookings

Tap the filter icon in the top right corner of the My Bookings screen to choose what you see.

  • My Family - Choose which family members’ bookings to show.

  • Show - Choose the types of bookings to show: Reservations, Court Waitlist, Lessons, Events - Registered, Events - Waitlist, Leagues - Opted In, and Tournaments.

  • Date - Choose a date range: Today, Tomorrow, Next 7 Days, Next 30 Days, or Custom.

View Past Bookings

To see bookings that have already happened, use a custom date range.

  1. On the My Bookings screen, tap the filter icon.

  2. Under Date, select Custom.

  3. Choose a start date in the past and an end date.

  4. Tap Close to see your bookings for that date range.

You’re all set. Once you’ve booked, you can find, edit, or filter your reservations anytime under My Bookings on your club’s home page.

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