Getting Started
There are two ways to access CourtReserve and its many features: through the CourtReserve mobile app or member portal. The member portal is the web version of CourtReserve that you use through a browser on your computer or tablet. This document outlines how to book a court using the member portal.
Note: Using the CourtReserve mobile app? See Players - How to Book a Court: Mobile App instead.
Book a Court
Step 1: Open the Court Calendar
Log in to your club’s member portal.
Open the court calendar in one of two ways:
On your club’s home page, click the court booking button, such as Book Courts.
In the top menu, hover over the booking menu, such as Book Courts, and choose a court type, such as Book Tennis or Book Pickleball.
Note: Your club sets the menu and button names, so yours may look different. If you don’t see a booking option, contact your club.
Step 2: Choose a Date, Court, and Time
Choose a date:
Click Today to go to the current date.
Use the arrows to move back or forward one day.
Click the date to open a calendar and pick a date.
Find the court you want. Courts are listed across the top. You may need to scroll right to see all courts.
Find your start time in the column on the left. Scroll down to see later times.
Click Reserve [time] under the court you want.
Note: If a time is greyed out or has no Reserve button, you can’t book it.
Step 3: Fill Out the Reservation Details
The Create Reservation window opens with your date, time, and court shown at the top.
Reserve For - Choose who the reservation is for. If you have family members on your account, you can book for them here.
Reservation Type - Choose the type of play, such as Doubles - Tennis.
Duration - Choose how long you want the court. The end time at the top updates automatically.
Add Other Club Members
For some reservation types, such as doubles, you can add the club members you’re playing with.
Click the Additional Player(s) field.
Type at least two letters of the player’s name.
Click the player’s name from the list to add them.
Each player shows in the Players list with their Cost and amount Due. To remove a player, click the trash icon next to their name.
Note: For some reservation types, you’re the only player on the reservation and you pay the full court fee when you book.
Add Guests
A guest is a player who isn’t a member of your club.
Click the # of Guest(s) field and choose the number of guests.
Under Guest(s) Information, enter each guest’s First Name, Last Name, Phone Number, and Email.
Any guest fee shows in the Cost column. To remove a guest, click the trash icon.
Note: Your club may limit how many guests you can bring, based on your reservation type and membership.
Add Resources
If your club rents out equipment, such as ball machines, click the Available resources field and choose what you need.
Other Fields You May See
Depending on your club’s settings, you may also see:
Court(s) - Review or change the court on your reservation, or add more courts. Some clubs assign courts for you, so you won’t see this field.
Information - Add notes you’d like your club to see.
Is Open Reservation - Check this box to let other players join your reservation. You can then choose the type of players you’re looking for.
Disclosures / Cancellation Policies - Confirm that you’ve read and agree to your club’s policies.
Confirm Your Reservation
Review the Order Summary and Total Due.
Click Confirm.
Note: A message at the bottom of the window shows how long you have to finish payment. If you don’t pay in time, the court is released.
Step 4: Pay for Your Reservation
If your reservation has a cost, you’ll go to the Checkout page after you click Confirm. Your reservation is listed under Cart Items, and the charges are under Order Details. To remove a reservation from your cart, click Remove.
Pay by Credit Card
Under Payment Information, choose a saved card from the Payment Method dropdown.
To use a promo code, click Apply Promo Code and enter the code.
Click Pay.
Note: Your club may require a saved payment profile before you can book. You only need to set it up once for each club.
Pay by Package
If you have a package that covers your reservation, such as a guest pass, you’ll see the Pay By Package and Pay By Credit Card options on the Checkout page.
Select Pay By Package.
Choose a package from the Available Packages dropdown. The number of punches left shows next to each package.
Check Punches Required under Order Details to see how many punches will be used.
Click Pay.
View Your Receipt
After you pay, your receipt appears. Click Print to print it, or click Home to go back to the home page.
Your reservation now shows on the court calendar. Click Details on the reservation to view it.
View Your Bookings
Open My Bookings
Click your name in the top right corner.
Click My Bookings.
The My Bookings page has two tabs:
Active - Your upcoming bookings
Cancelled - Bookings that were cancelled
To make changes to a reservation, click Edit Reservation.
Filter Your Bookings
Click Filter in the top right corner of the My Bookings page to choose what you see.
My Family - Choose which family members’ bookings to show.
Show - Choose the types of bookings to show: Reservations, Court Waitlist, Lessons, Events - Registered, Events - Waitlist, Leagues - Opted In, and Tournaments.
Date - Choose a date range: Today, Tomorrow, Next 7 Days, Next 30 Days, or Custom.
View Past Bookings
To see bookings that have already happened, use a custom date range.
On the My Bookings page, click Filter.
Under Date, select Custom.
Choose a start date in the past and an end date.
Close the filter panel to see your bookings for that date range.
You’re all set. Find your reservations anytime under My Bookings, and contact your club if you have questions about its booking rules.