Feature Summary: When a package is configured correctly, CourtReserve automatically presents the Pay by Package option after you (if processing on the admin side) or the member clicks Pay on an eligible transaction. This article walks through why the option might not appear even when a member clearly has punches remaining, and how to fix each possible cause.

Use Cases:

The Pay by Package option only appears when a specific set of conditions is met at the same time. If even one condition is not satisfied, the option will not render on the payment screen, regardless of whether the package itself looks correctly set up.

Work through the checklist below in order. The last two causes are the ones most often missed, so do not stop early.

Confirm all of the following. The option only appears when every one is true:

If all eight are true and the option still does not appear, see Still Having Issues below.

Most package troubleshooting stalls because these two conditions are easy to overlook. Check them first if the obvious things (punches, paid, eligible) already look correct.
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Packages will not redeem for reservation or event types where Fee Responsibility is set to Each Player Equally. They also will not redeem if the setting is Allow player to pay full or split equally and the member chooses the split-equally option.

This is a hard rule in the platform, not a configuration mistake. If the activity uses either of those fee settings, Pay by Package will never appear, no matter how the package is set up.

Note: To check, open the event or reservation type and review the Fee Responsibility setting. If it is Each Player Equally, that is why the option is missing. To allow package redemption, the activity needs a fee responsibility that assigns the full fee to the player, such as Reservation Owner or Player Pays.

The Pay by Package option only appears when the transaction contains the single eligible activity by itself. If anything else is on the same transaction, such as a point-of-sale item like a drink, towel, or piece of merchandise, the package option will not show.

Note: To check, open the transaction and confirm the event or reservation is the only line item. Remove or process any point-of-sale items separately, then return to pay for the eligible activity on its own.

Go to the member profile and click Billing > Packages. Click the Punches link to see total, used, and remaining punches. If it shows 0 remaining, the package is fully used.

Note: When a package reaches 0 punches remaining, it is automatically moved to Used/Expired, so it will no longer appear under the member's active packages or as a payment option. Check the Used/Expired tab to confirm, then add punches back or sell a new package before trying again.

Go to Settings > Billing Settings > Packages and open the package. If Allow Package to be Used While Unpaid is off, the member must pay for the package before punches can be redeemed. Either collect payment for the package or enable that setting.

Open the member's package details and review Eligible Items. Confirm the activity you are registering for is listed. Two things must line up here:

If either the name or the duration does not match, edit the package to add the correct category or duration row under the appropriate tab, save, then use Update Existing Packages so the change applies to already-sold packages.

Open the package and check the Package has a Start Date? and Package can Expire? settings. Confirm today's date, and the activity's date, fall inside that range.

Note: A package labeled for a given month is not necessarily active on the day you are testing if its start date or expiration says otherwise. For auto-assigned packages set to Assigned Month Only, punches expire at the end of the assigned calendar month.

On the admin side, go to Transactions, locate the member, and click Pay. The Pay by Package option only renders on the payment screen after clicking Pay. It does not appear on the registration or event list view beforehand.

Make sure the eligible activity is the only line item on the transaction. Process any point-of-sale items separately.

In the member's Billing > Packages view, check the Assignment column. If the package was sold to an individual, only that member can redeem it. If it was sold to a family, only linked family members listed there can redeem it, and the package must have Eligible to Assign by Family enabled.

Open the activity and confirm Fee Responsibility is not Each Player Equally, and that the member is not choosing a split-equally option. See The Two Most-Missed Causes above for detail.

After a successful package payment, the transaction table shows the number of punches used and a Payment Type of Punch. You can also confirm this on the member's Billing > Packages screen, where the used-punch count updates and the Usage section lists the event, date, and punches deducted.

Note: If a member cancels an activity that was paid with a punch, the punch is not returned automatically. It appears under Transactions > Refunds > Pending Refunds and must be accepted by an admin to return the punch to the member. Once a pending refund is either accepted or refused, it no longer populates in the Refunds section. Accepted refunds can be tracked in the player's profile. Refused refunds cannot be tracked at this time.

If all eight conditions are confirmed and Pay by Package still does not appear, capture a screenshot of the payment screen, the package's Eligible Items, and the activity's Fee Responsibility setting, then escalate to the CourtReserve support team so it can be investigated further.