This feature is currently in Beta, meaning it is actively being tested and refined before a full release. It is not available to all organizations. Access is limited to clubs in CourtReserve's Early Access Groups. To request access, contact our Customer Support team via live chat or email.
Introduction
Feature Summary: Ask Pulse lets you ask questions about your club in everyday language and get answers from your CourtReserve Pulse data. Answers use the same nightly data as your Pulse dashboard and show where each number comes from. It can also build a list of players matching your question so you can reach out to them. Ask Pulse saves your chats for 30 days, so you can go back to an earlier answer without asking again.
Use Cases:
Get a quick answer without comparing several tabs, e.g. "How does this month compare to last month?"
Break down what moved in revenue, court use, or player activity
Find your busiest and quietest court times
Build a list of players matching several conditions and contact them straight away
Overview
What Is Ask Pulse?
Ask Pulse lets you ask questions about your club, like "Where did revenue drop?" or "Which monthly members renew in the next 30 days?", and answers from your own Pulse data. Every answer names the metric its numbers come from and links to the tab where you can check it. Ask Pulse has read-only access, so it can't change anything in your club.
During Beta, Ask Pulse is only available to clubs in CourtReserve’s Early Access Groups. At full release, it will be available to all clubs with CourtReserve Pulse.
Navigation
Where to Find Ask Pulse
In the left navigation menu, select Pulse.
Open the Ask Pulse tab. You can also click the floating Ask Pulse button on any other Pulse tab.
Both options open the same chat:
Using Ask Pulse
Connect Ask Pulse to Your Club's Data
The first time you ask a question, Ask Pulse shows Connect Ask Pulse to your club’s data? and explains that it reads your Pulse data through a read-only connection and never sees player names. Click Allow and your question runs straight away. If you choose Not now, Ask Pulse can’t answer, and it asks again the next time you ask a question.
Once you click Allow, your choice is saved in that web browser, so a new browser, computer, or cleared browser data asks once more.
Ask Pulse a Question
Open the Ask Pulse tab. The page opens with What do you want to know about your club? and a question box.
Type your question in the question box, or click one of the suggestions above it. Suggestions can include topics from your current Pulse IQ insights, e.g. Upgrade candidates, and common questions like How does this month compare to last month? Questions can be up to 500 characters. A counter appears once your question reaches 400 characters.
Click the send button (arrow icon) on the right side of the box. The button turns green once you’ve typed a question.
Note: Ask Pulse can make mistakes. Check key numbers on the linked tab.
How Ask Pulse Sets the Date Range for a Question
Name a period in your question, such as "last month," and Ask Pulse uses it.
If you don't name a period, Ask Pulse uses the date range you last picked on another Pulse tab, because the date picker is hidden on the Ask Pulse tab. The default is Last 30 Days.
Player lists default to the last 90 days.
Longest range: Each question can cover up to 366 days.
Filters: Only the date range carries over from other tabs. Court and court type filters don't.
Comparisons: Only the dates carry over from other tabs, not the tab's comparison. Unless you ask for the same period last year, Ask Pulse compares with the period just before.
Read an Ask Pulse Answer
Your question appears at the top right of the chat, with the answer below it.
Each answer is laid out in the same order:
Date note (when needed): Pulse data runs through yesterday. If your question covers dates past the latest available data, the answer says so first and tells you exactly which dates it’s comparing.
The answer: The first sentence gives the answer, plus the biggest thing moving the other way. The rest of the answer breaks down the detail. If the dates being compared are very short, the answer ends with a note that the comparison is based on a small amount of data.
Source line: Shows which Pulse data the numbers come from, e.g. Source: Court Utilization. Click the source name to open that Pulse tab and check the figures. If the data doesn’t belong to a tab, the source name isn’t a link.
Copy and feedback: Click the copy icon to copy the answer, including any player table and a summary of the source, club, dates, and how current the data is. The question isn’t copied. Use Was this helpful? with the thumbs up or thumbs down to rate the answer. Ratings go to the CourtReserve product team.
Suggested follow-ups: Up to two follow-up questions appear as buttons below the answer, e.g. Show Saturday by hour. Click one to ask it.
Continue or Start a New Ask Pulse Chat
To keep going, type another question in the box. Ask Pulse answers in the same chat.
To start fresh, click the New chat icon (pencil and paper) at the top left of the Ask Pulse tab. Ask Pulse uses your earlier questions to understand follow-ups, so start a new chat when you switch to an unrelated topic or don’t want an earlier date range to carry over.
Find and Manage Your Ask Pulse Chats
Ask Pulse saves your chats, so you can go back to an earlier answer without asking again. Your chats are private to you. Other admins at your club can’t see them.
Show or hide your chats: Click the sidebar icon at the top left of the Ask Pulse tab. Hovering over it shows Show your chats or Hide your chats. Your chats are grouped by date, under headings like TODAY, YESTERDAY, PREVIOUS 7 DAYS, and PREVIOUS 30 DAYS.
Reopen a chat: Click it in the list.
Search your chats: With the sidebar open, click Search chats (magnifying glass icon) and type part of a chat’s name. Search looks at chat names only, not the questions and answers inside them.
Chat name: Each chat is named after your first question, and the name appears at the top of the chat, e.g. When are my courts empty.
To manage a chat, click its name at the top of the chat to open Chat options:
Pin: Pins the chat in your list. Click Unpin to remove the pin.
Refresh with latest data: For pinned chats only. Asks the chat’s latest question again using today’s data.
Rename: Changes the chat’s name.
Delete: Removes the chat from your list.
Check Your Club’s Ask Pulse Usage
Everyone at your club shares one monthly allowance for Ask Pulse. The allowance depends on your club’s Pulse plan.
To see how much has been used:
In Pulse, open the Settings tab.
Find the Ask Pulse usage card.
The card shows Used this month as a bar and percentage, along with an estimate of how many questions are left and when the allowance resets, e.g. “About 90 questions left this month. Resets on Nov 5.”
The number of questions left is an estimate, since longer answers use more of the allowance. When the allowance runs out, only Ask Pulse pauses. Everything else in Pulse keeps working.
Note: Questions asked through the CourtReserve Connector in Claude, ChatGPT, or another AI assistant don’t count toward your club’s Ask Pulse allowance. For more information, see Beta Status: Pulse CourtReserve Connector.
Ask Pulse Plans and Extra Usage
How much your club can use Ask Pulse each month depends on its Pulse plan.
Launch plan: Clubs on the Launch plan get a 30-day free trial of Ask Pulse. After the trial, Ask Pulse is available as an add-on from Settings > Additional Features.
Extra usage: If your club uses up its plan’s monthly allowance, you can opt in to pay for extra usage, either up to a set cap or unlimited. Extra usage is billed as a Usage Fee.
Who can approve extra usage: The club owner chooses which admins can approve spending beyond the plan’s included usage.
Changes to your club’s Pulse plan or spending cap are recorded in the club’s audit log.
How Numbers Appear in an Ask Pulse Answer
Ask Pulse presents numbers the same way each time, so you can tell exactly what each figure means.
Every number is labeled. Each figure names the metric it comes from, e.g. “court revenue (booking revenue),” so you know what you’re looking at.
Comparisons show both figures. When Ask Pulse compares two periods, it gives the current figure, the earlier figure, and the change, e.g. “$1,678 vs $1,328 (+26.3%).”
Shares include the full picture. When an answer describes part of a group, it shows both the count and the total, e.g. “37 of your 4,228 players,” not just a percentage.
Numbers match your Pulse tabs. Figures are rounded the same way as on the Pulse tabs, and money is shown in your club’s currency.
Changes in rates are shown in points. When a rate such as utilization or member retention changes, Ask Pulse gives the difference in percentage points. For example: “member retention fell to 93.1% from 100.0% (-6.9 points).”
Rates can be weekly or monthly. Activities per member, bookings per player, and revenue per player can be given per week or per month.
What Ask Pulse Can Answer
Ask Pulse can answer questions on a wide range of topics, from sales and court use to players and instructors. It reads the same nightly data as your Pulse tabs, so its answers draw from the figures you'd find on those tabs. The table below shows the topics you can ask about, examples of what each covers, and which Pulse tab uses the same data. That tab is also where the Source link in an answer takes you to check the figures.
Topic | Examples | Same data as |
Headline metrics | Gross and net sales, revenue per player, bookings per player, utilization, cancellation and no-show rates, active players, new players, active members, activities per member, member retention, churn, and member growth, compared with the previous period or the same period last year. Rates like revenue per player can be shown per week or per month. | Home, Financials, Utilization, and Engagement |
Revenue breakdown | Sales by category and payment method | Financials |
Court utilization | Busiest and quietest hours, prime-time blocks | Utilization |
Court performance | Utilization, revenue, and bookings per court | Utilization |
Public bookings | Revenue, bookings, and new players from Public Booking and Reserve with Google | Public |
Players | Players ranked by spend or activity, filtered lists | Engagement |
Overdue balances | Overdue totals by age | Financials |
Demographics | Age, gender, and ratings | Demographics |
Instructors | Sessions, hours, payments collected, and utilization | Instructors |
How Ask Pulse Counts Members, Sales, and Activity
Some figures in Ask Pulse are calculated in a specific way. Knowing how helps when an answer doesn't match what you expected.
Members: Ask Pulse only counts players with an active paid membership as members. This matches Active Members on the Engagement tab. Players on free or resident memberships aren't included, so a member count may be lower than your total number of membership holders.
Sales by category: Category totals are calculated before refunds and tax, so they won't add up to your net sales. If you need your net sales figure, ask for it directly, e.g. "What were my net sales last month?"
Overdue balances: Overdue amounts show what was owed on a single day, not across the whole date range you asked about. Asking about last quarter, for example, still shows a single day's overdue totals.
Player activity: In player tables, activity is shown per week when the date range is 60 days or less, and per month when it's longer. A list covering the last 30 days shows activities per week, while a list covering the last 90 days shows activities per month.
Build a Player List with Ask Pulse
Ask Pulse can find players who match specific conditions and turn them into a list you can contact right away. For example, you can find members whose membership renews soon, regular players who haven't played lately, or non-members who play often. Describe the players you're looking for, and Ask Pulse returns a table you can select players from and message directly.
What You Can Ask For in an Ask Pulse Player List
Your question can combine any of these conditions:
Membership type
Billing frequency (monthly, quarterly, annually, custom, or one-time)
Renewing within a number of days
Minimum spend
Minimum activities per month
DUPR (Dynamic Universal Pickleball Rating) doubles band
Age band
Active or inactive in the last 7, 30, 60, or 90 days
Non-members only
For example:
"Monthly members with the highest usage who renew in the next 30 days."
"Non-members with at least four activities per month who were active in the last 30 days."
Contact Players from an Ask Pulse Player List
Ask a question describing the players you want, using one or more of the conditions above.
Check the players you want to contact in the answer's table. Up to 100 rows are shown.
Choose Email, Text, Push, or Create Group.
Send as usual.
Note: A new member group gets a name you can change, e.g. "Ask Pulse, 10 players, 09-08-2026".
When building a player list, keep these rules in mind:
"Monthly" means billed monthly, not a membership named "monthly".
Members with no renewal date never match "renewing soon".
Guests without a member account, and staff accounts, appear in tables but can't be selected. A note under the table tells you how many rows this affects. Staff accounts are marked in the table and still counted in the totals.
You get one list per chat. Selecting players in a second table replaces the first selection.
Ask Pulse can't filter to overdue players only. Use the Overdue Balances insight instead.
For more than 100 players, use the Members report.
Limits and Privacy
What Ask Pulse Doesn't Do
Ask Pulse reports on what your club's data shows. Here's what it doesn't do, and what you can try instead.
Ask Pulse doesn't forecast. It shows what has already happened, not what will happen. Instead, compare with a previous period or the same period last year to see trends.
Ask Pulse doesn't compare your club with other clubs. It only sees your club's data. Instead, compare your club with its own past periods.
Ask Pulse doesn't explain why something changed. It breaks down what changed and ends with "I can show what moved, not why." To dig deeper, ask a follow-up that breaks the change down further, such as by category or by court.
Ask Pulse doesn't judge your results. It reports figures without calling them good, bad, or at risk. You decide what the numbers mean for your club.
Ask Pulse doesn't change anything in your club. It has read-only access to your data. Make any changes in the admin panel as usual.
Ask Pulse doesn't guess. Any number it can't trace to your data is replaced with "I couldn't verify that number, so I'd rather not state it." If you see this, ask for the metric by name.
Ask Pulse doesn’t cover several locations at once. It answers for the organization you’re signed into. To ask about another location, switch to that organization. This starts a new chat.
Ask Pulse and Player Privacy
Ask Pulse is built to keep your players' personal information private. It works with totals and counts, and never receives player names. When an answer includes a player table, the names you see are added by your own browser, so they never pass through Ask Pulse.
Ask Pulse can see instructor names, so it can answer questions about instructor sessions and hours. It can't see instructor emails or phone numbers.
Answers are always plain text and never include links to outside websites.
Ask Pulse Limits
Ask Pulse has a few limits on questions, answers, and monthly use. Keep these in mind if an answer is shorter than expected or Ask Pulse stops responding.
Questions: Up to 500 characters. A counter appears once you reach 400.
Date range: Up to 366 days per question.
Player tables: Up to 100 rows.
Monthly allowance: Shared by everyone at your club, and resets once a month. Longer answers use more of it. To see how much has been used and when it resets, check the Ask Pulse usage card on the Settings tab.
Chats: Saved for 30 days and listed in the sidebar, so you can reopen them later.
Language: English.
Messages
Ask Pulse Messages
Sometimes Ask Pulse replies with a message instead of an answer. These messages usually point to a temporary issue, such as data that hasn't loaded yet, or a question that needs to be adjusted. Most are resolved by trying again, rephrasing your question, or waiting for the next nightly data refresh. Find the message you received in the table below to see what it means and what to do next.
Message | What it means |
I couldn't check that just now, please try again. | A temporary problem, or the answer took too long. Try again in a minute, and contact the CourtReserve customer support team if it continues. |
I couldn't read your {topic} just now, please try again. | One data area didn't load. Try again. |
I've answered as many questions as I can today. This resets overnight. | Your club has used its daily allowance. It resets overnight. Check the Ask Pulse usage card on the Settings tab to see when. |
I couldn't verify that number, so I'd rather not state it. | A number was left out because it couldn't be traced. Ask for the metric by name. |
I can't work with that message. I answer questions about your club's Pulse data, try revenue, court use, players or overdue balances. | Rephrase as a question about your club's data. |
I don't have anything for that in your Pulse data. | Check the date range, or ask about a topic in the table above. |
No players matched that filter. | Loosen one of the conditions. |
You had no members in this period. | A real zero, not an error. Members means active paid memberships. |
I can't see members, the nightly build hasn't completed for your club. | Wait for the next nightly refresh. Contact the CourtReserve customer support team if it continues past a day. |
These answers use data that's more than two days old. | The nightly refresh is behind. Answers use the last completed data. A Data over 2 days old badge also appears at the top right of the Ask Pulse tab. |
Permissions
Ask Pulse Permissions
Full admins, and sub-admins with Can View CourtReserve Pulse, can use Ask Pulse. There's no separate checkbox for it.
Sub-admins only get answers from the Pulse tabs they're allowed to see. If they ask about another tab, the answer says so, e.g. "that is on the Financials tab, which your account does not have access to".
Ask Pulse can’t be hidden from the Pulse Settings tab, but you can check your club’s monthly usage there.
Ask Pulse: Frequently Asked Questions (FAQ)
Why don't I see Ask Pulse?
Ask Pulse is in Beta and only available to clubs in CourtReserve’s Early Access Groups. Sub-admins also need Can View CourtReserve Pulse and access to at least one Pulse tab to see it. To request access, contact the CourtReserve customer support team.
Why doesn't Ask Pulse match my tab?
It’s usually a different date range, or category totals compared with net sales. Use the Source link under the answer to open the exact data it used.
Does Ask Pulse see my players' names?
No. It works with counts and totals only.
Why does Ask Pulse keep asking to connect?
If you chose Not now, Ask Pulse asks again with each question until you click Allow. Once you allow it, your choice is saved in that browser, so a new browser, computer, or cleared browser data asks once more.
Can Ask Pulse forecast or compare me with other clubs?
No. It reports what has already happened at your club, and can compare with your own past periods.
Why does Ask Pulse count fewer members than I expect?
Only active paid memberships count as members. Free and resident memberships don't.
Where did my chat go?
Ask Pulse saves your chats for 30 days. Click the sidebar icon at the top left of the Ask Pulse tab to show your chats, then click one to reopen it, or use the search icon to find it. Chats older than 30 days are no longer available.
Can Ask Pulse make mistakes?
Yes. Ask Pulse only states figures it can trace to your Pulse data, but it can still make mistakes. Check key numbers using the Source link under each answer, which opens the data it used.
Why did Ask Pulse stop answering for the day?
Your club has used its shared monthly allowance. Check the Ask Pulse usage card on the Settings tab to see how much has been used and when it resets. You can keep asking questions through the CourtReserve Connector, since it doesn’t count toward this allowance. If your club has opted in to extra usage, Ask Pulse keeps answering, and the extra usage is billed as a Usage Fee.
Can Other Admins See My Ask Pulse Chats?
No. Your chats are private to you. Other admins at your club have their own chats.