Introduction
Feature Summary: Ask Pulse lets you ask questions about your club in everyday language and get answers from your CourtReserve Pulse data. Answers use the same nightly data as your Pulse dashboard and show where each number comes from. It can also build a list of players matching your question so you can reach out to them. Ask Pulse saves your chats, so you can go back to an earlier answer without asking again.
Use Cases:
Get a quick answer without comparing several tabs, e.g. "How does this month compare to last month?"
Break down what moved in revenue, court use, or player activity
Find your busiest and quietest court times
Build a list of players matching several conditions and contact them straight away
Overview
What Is Ask Pulse?
Ask Pulse lets you ask questions about your club, like "Where did revenue drop?" or "Which monthly members renew in the next 30 days?", and answers from your own Pulse data. Every answer names the metric its numbers come from and links to the tab where you can check it. Ask Pulse has read-only access, so it can't change anything in your club.
Ask Pulse is included with the Advance, Momentum, and Enterprise plans. Clubs on the Launch plan can start a 30-day free trial or add Ask Pulse from Additional Features. Ask Pulse isn’t available to clubs on the Start, Grow, or Scale plans.
Navigation
Where to Find Ask Pulse
In the left navigation menu, select Pulse.
Open the Ask Pulse tab. You can also click the floating Ask Pulse button on any other Pulse tab.
Both options open the same chat:
Using Ask Pulse
Connect Ask Pulse to Your Club's Data
The first time you ask a question, Ask Pulse shows Connect Ask Pulse to your club’s data? and explains that it reads your Pulse data through a read-only connection, can’t change anything, and never sees player contact details. Click Allow and your question runs straight away. If you choose Not now, Ask Pulse can’t answer, and it asks again the next time you ask a question.
Once you click Allow, your choice is saved in that web browser, so a new browser, computer, or cleared browser data asks once more.
Ask Pulse a Question
Open the Ask Pulse tab. The page opens with What do you want to know about your club? and a question box.
Type your question in the question box, or click one of the suggestions above it. Suggestions can include topics from your current Pulse IQ insights, e.g. Upgrade candidates, and common questions like How does this month compare to last month? Questions can be up to 500 characters. A counter appears once your question reaches 400 characters.
Click the send button (arrow icon) on the right side of the box. The button turns green once you’ve typed a question.
Note: Ask Pulse can make mistakes. Check key numbers on the linked tab.
How Ask Pulse Sets the Date Range for a Question
Name a period in your question, such as "last month," and Ask Pulse uses it.
If you don't name a period, Ask Pulse uses the date range you last picked on another Pulse tab, because the date picker is hidden on the Ask Pulse tab. The default is Last 30 Days.
Player lists default to the last 90 days.
Longest range: Each question can cover up to 366 days.
Filters: Only the date range carries over from other tabs. Court and court type filters don't.
Comparisons: Only the dates carry over from other tabs, not the tab's comparison. Unless you ask for the same period last year, Ask Pulse compares with the period just before.
Counting back: Periods like “last 30 days” or “last 6 weeks” count back from the last day of available data, not from today.
Read an Ask Pulse Answer
Your question appears at the top right of the chat, with the answer below it.
Each answer is laid out in the same order:
Date note (when needed): Pulse data runs through yesterday. If your question covers dates past the latest available data, the answer says so first and tells you exactly which dates it’s comparing.
The answer: The first sentence gives the answer, plus the biggest thing moving the other way. The rest of the answer breaks down the detail. If the dates being compared are very short, the answer ends with a note that the comparison is based on a small amount of data.
Source line: Shows which Pulse data the numbers come from, e.g. Source: Court Utilization. Click the source name to open that Pulse tab and check the figures. If the data doesn’t belong to a tab, the source name isn’t a link.
Copy and feedback: Click the copy icon to copy the answer, including any player table and a summary of the source, club, dates, and how current the data is. The question isn’t copied. Use Was this helpful? with the thumbs up or thumbs down to rate the answer. Ratings go to the CourtReserve product team.
Suggested follow-ups: Up to two follow-up questions appear as buttons below the answer, e.g. Show Saturday by hour. Click one to ask it.
Continue or Start a New Ask Pulse Chat
To keep going, type another question in the box. Ask Pulse answers in the same chat.
To start fresh, click the New chat icon (pencil and paper) at the top left of the Ask Pulse tab. Ask Pulse uses your earlier questions to understand follow-ups, so start a new chat when you switch to an unrelated topic or don’t want an earlier date range to carry over.
Find and Manage Your Ask Pulse Chats
Ask Pulse saves your chats, so you can go back to an earlier answer without asking again. Your chats are private to you. Other admins at your club can’t see them.
Show or hide your chats: Click the sidebar icon at the top left of the Ask Pulse tab. Hovering over it shows Show your chats or Hide your chats. Pinned chats appear at the top, followed by your other chats grouped by date: TODAY, YESTERDAY, PREVIOUS 7 DAYS, PREVIOUS 30 DAYS, and OLDER. Click Show more to see more chats in a group.
Reopen a chat: Click it in the list.
Search your chats: With the sidebar open, click Search chats (magnifying glass icon) and type part of a chat’s name. Search looks at chat names only, not the questions and answers inside them.
Chat name: Each chat is named after your first question, and the name appears at the top of the chat, e.g. When are my courts empty.
To manage a chat, click its name at the top of the chat to open Chat options:
Pin: Pins the chat in your list. Click Unpin to remove the pin.
Refresh with latest data: For pinned chats only. Asks the chat’s latest question again using today’s data.
Rename: Changes the chat’s name.
Delete: Removes the chat from your list after you confirm.
Note: When you reopen a chat, the answer text stays as it was, but any tables are rebuilt from your latest Pulse data and labeled Tables show current data. Because of this, a table may not match the original answer’s figures.
Check Your Club’s Ask Pulse Usage
Everyone at your club shares one Ask Pulse allowance. To see how much has been used:
In Pulse, open the Settings tab.
Find the Ask Pulse usage card.
The card shows how much of your club’s allowance has been used, with an estimate of how many questions are left and when it resets. Your club has both a daily and a monthly allowance. The card shows each one:
Used today: A daily allowance that resets at midnight in your club’s time zone.
Used this month: A monthly allowance that resets on your club’s billing day each month, e.g. “About 229 questions left this month. Resets on Dec 5.”
Trial usage used: For clubs on a free trial, the usage available for the whole trial.
The number of questions left is an estimate, since longer answers use more of the allowance. When either allowance is used up, only Ask Pulse pauses. Everything else in Pulse keeps working.
Note: Questions asked through the CourtReserve Connector don’t count toward your club’s Ask Pulse allowance.
Ask Pulse Plans and Extra Usage
How much your club can use Ask Pulse depends on its Pulse plan.
Advance, Momentum, and Enterprise: Ask Pulse is included. Momentum and Enterprise get twice the daily and monthly usage of Advance.
Launch: A full admin can click Start free trial on the Ask Pulse tab for a 30-day trial, which gives the same usage as Advance. Each club gets one trial. After the trial, a full admin can turn on Ask Pulse from Additional Features.
Extra usage: If your club uses up its daily or monthly allowance, an admin who’s allowed to can click Unlock more usage. Once extra usage is on, everyone at your club can keep asking questions. Extra usage is billed as a Usage Fee, up to a spend cap. If the cap is reached, an admin can click Extend spend cap.
Who can manage extra usage: The club owner chooses which admins can turn extra usage on or off and set the spend cap.
Extra usage isn’t available during a Launch free trial or for Enterprise locations.
If your club’s plan doesn’t include Ask Pulse, the Ask Pulse tab explains why and, for full admins, shows a button to start a trial or go to Additional Features.
Changes to your club’s Pulse plan or spend cap are recorded in the club’s audit log.
How Numbers Appear in an Ask Pulse Answer
Ask Pulse presents numbers the same way each time, so you can tell exactly what each figure means.
Every number is labeled. Each figure names the metric it comes from, e.g. “court revenue (booking revenue),” so you know what you’re looking at.
Comparisons show both figures. When Ask Pulse compares two periods, it gives the current figure, the earlier figure, and the change, e.g. “$1,678 vs $1,328 (+26.3%).”
Shares include the full picture. When an answer describes part of a group, it shows both the count and the total, e.g. “37 of your 4,228 players,” not just a percentage.
Numbers match your Pulse tabs. Figures are rounded the same way as on the Pulse tabs, and money is shown in your club’s currency.
Changes in rates are shown in points. When a rate such as utilization or member retention changes, Ask Pulse gives the difference in percentage points. For example: “member retention fell to 93.1% from 100.0% (-6.9 points).”
Rates can be weekly or monthly. Activities per member, bookings per player, and revenue per player can be given per week or per month.
Partial periods are flagged. When comparing headline metrics, if the earlier period is only partly covered by your data, Ask Pulse says so instead of comparing against incomplete figures.
What Ask Pulse Can Answer
Ask Pulse can answer questions on a wide range of topics, from sales and court use to players and instructors. It reads the same nightly data as your Pulse tabs, so its answers draw from the figures you'd find on those tabs. The table below shows the topics you can ask about, examples of what each covers, and which Pulse tab uses the same data. That tab is also where the Source link in an answer takes you to check the figures.
Topic | Examples | Same data as |
Headline metrics | Gross and net sales, revenue per player, bookings per player, utilization, cancellation and no-show rates, active players, new players, active members, activities per member, member retention, churn, and member growth, compared with the previous period or the same period last year. Rates like revenue per player can be shown per week or per month. | Home, Financials, Utilization, and Engagement |
Revenue breakdown | Sales by category and payment method | Financials |
Court utilization | Busiest and quietest hours, prime-time blocks | Utilization |
Court performance | Utilization, revenue, and bookings per court | Utilization |
Public bookings | Revenue, bookings, and new players from Public Booking, Reserve with Google, and the CourtReserve Network, for clubs in the Network | Public |
Players | Players ranked by spend or activity, filtered lists | Engagement |
Overdue balances | Overdue totals by age | Financials |
Demographics | Age, gender, and ratings, for all players or members only. Ratings only include the rating systems your club uses. | Demographics |
Instructors | Sessions, hours, payments collected, and utilization. Revenue figures also need access to the Financials tab. | Instructors |
Individual members | One member’s spend, activity, last activity, and membership | Engagement |
Events | Fill rates by event category, registrations against capacity, cancellations, waitlists, attendance, and which events earned the most. For team events, registrations and capacity are counted in teams. | See Permissions |
Members | How many members your club has, meaning accounts on an active paid plan, followed by other accounts such as those with no plan or on staff memberships. Also how many members joined in a period and on which plan, and guest visit counts. | See Permissions |
Memberships | Plan holders, membership starts and cancellations, cancellation reasons, upcoming payments, and waitlist status | See Permissions |
Transactions | Revenue by category, payment type, and promo code, plus deferred revenue that matches the Deferred Revenue and Sales Summary reports | Financials |
Club setup | Courts, reservation types, membership types, custom fields, ratings, and revenue and event categories | See Permissions |
Answers about events, members, memberships, transactions, and club setup don’t include a Source line.
How Ask Pulse Counts Members, Sales, and Activity
Some figures in Ask Pulse are calculated in a specific way. Knowing how helps when an answer doesn't match what you expected.
Members: Ask Pulse only counts players with an active paid membership as members. This matches Active Members on the Engagement tab. Players on free or resident memberships aren't included, so a member count may be lower than your total number of membership holders.
Sales by category: Revenue breakdowns add up to your net sales and match the payment totals on the Financials tab.
Overdue balances: Overdue amounts show what was owed on a single day, not across the whole date range you asked about. Asking about last quarter, for example, still shows a single day's overdue totals.
Player activity: In player tables, activity is shown per week when the date range is 60 days or less, and per month when it's longer. A list covering the last 30 days shows activities per week, while a list covering the last 90 days shows activities per month.
Members on a specific plan: When you ask how many players are on a membership type, Ask Pulse counts everyone holding that paid plan on the last day of the date range, whether or not they played. A member on a family plan counts individually. Free plans aren’t counted. Because this includes members who are behind on payments, the count can be higher than the same members in Active Members.
Note: Ask Pulse can’t show a member’s balance, bookings, payments, or contact details. To see those, open the member’s profile in CourtReserve.
Build a Player List with Ask Pulse
Ask Pulse can find players who match specific conditions and turn them into a list you can contact right away. For example, you can find members whose membership renews soon, regular players who haven't played lately, or non-members who play often. Describe the players you're looking for, and Ask Pulse returns a table you can select players from and message directly.
What You Can Ask For in an Ask Pulse Player List
Your question can combine any of these conditions:
Membership type
Billing frequency (monthly, quarterly, annually, custom, or one-time)
Renewing within a number of days
Minimum spend
Minimum activities per month
Rating, such as a DUPR (Dynamic Universal Pickleball Rating) doubles band or your club’s own rating system
Age band
Active or inactive over a recent period, including periods longer than 90 days
Active in one period but not another, e.g. “played last summer but not this summer”
Non-members only
For example:
"Monthly members with the highest usage who renew in the next 30 days."
"Non-members with at least four activities per month who were active in the last 30 days."
Note: Ask Pulse can’t filter players by zip code or distance yet.
Contact Players from an Ask Pulse Player List
Ask a question describing the players you want, using one or more of the conditions above.
Check the players you want to contact in the answer's table. Up to 100 rows are shown.
Choose Email, Text, Push, or Create Group.
If you chose Email, the email composer opens with the players already selected, starting on the From step. The subject and message may already be drafted by AI from your question and Ask Pulse’s answer, labeled Written by AI from your Ask Pulse conversation. Review and edit the draft, then send as usual. For details on AI drafts, see Pulse IQ.
Note: A new member group gets a name you can change, e.g. "Ask Pulse, 10 players, 09-08-2026".
When building a player list, keep these rules in mind:
"Monthly" means billed monthly, not a membership named "monthly".
Members with no renewal date never match "renewing soon".
Guests without a member account, and staff accounts, appear in tables but can't be selected. A note under the table tells you how many rows this affects. Staff accounts are marked in the table and still counted in the totals.
You get one list per chat. Selecting players in a second table replaces the first selection.
Ask Pulse can't filter to overdue players only. Use the Overdue Balances insight instead.
For more than 100 players, use the Members report.
Limits and Privacy
What Ask Pulse Doesn't Do
Ask Pulse reports on what your club's data shows. Here's what it doesn't do, and what you can try instead.
Ask Pulse doesn't forecast. It shows what has already happened, not what will happen. Instead, compare with a previous period or the same period last year to see trends.
Ask Pulse doesn't compare your club with other clubs. It only sees your club's data. Instead, compare your club with its own past periods.
Ask Pulse doesn't explain why something changed. It breaks down what changed and ends with "I can show what moved, not why." To dig deeper, ask a follow-up that breaks the change down further, such as by category or by court. When you ask why revenue changed, Ask Pulse names the revenue categories that moved.
Ask Pulse doesn't judge your results. It reports figures without calling them good, bad, or at risk. You decide what the numbers mean for your club.
Ask Pulse doesn't change anything in your club. It has read-only access to your data. Make any changes in the admin panel as usual.
Ask Pulse doesn't guess. Any number it can't trace to your data is replaced with "I couldn't verify that number, so I'd rather not state it." If you see this, ask for the metric by name.
Ask Pulse doesn’t cover several locations at once. It answers for the organization you’re signed into. To ask about another location, switch to that organization. This starts a new chat.
Ask Pulse doesn’t answer some revenue and attendance questions. It can’t break revenue down by individual item, such as a pro shop item or a single package, and points you to the Sales Summary report instead. It also doesn’t track facility attendance, and points you to the Attendance Summary and Check-In Report instead.
Ask Pulse and Player Privacy
Ask Pulse is built to keep your players’ personal information private. When Ask Pulse builds a player table or looks up a member, its AI receives each player’s name, membership type, spend, activity, and last activity date, so it can answer questions about them. It never receives contact details, birth dates, or IDs, and it never receives anything about a player under 13. For clubs whose plan doesn’t include acting on insights, the AI receives counts only.
Ask Pulse can see instructor names, so it can answer questions about instructor sessions and hours. It can't see instructor emails or phone numbers.
Answers are always plain text and never include links to outside websites.
Ask Pulse Limits
Ask Pulse has a few limits on questions, answers, and usage. Keep these in mind if an answer is shorter than expected or Ask Pulse stops responding.
Questions: Up to 500 characters. A counter appears once you reach 400.
Date range: Up to 366 days per question.
Player tables: Up to 100 rows.
Allowance: Shared by everyone at your club. Your club has a daily allowance that resets at midnight in your club’s time zone, and a monthly allowance that resets on your club’s billing day. Longer answers use more of it. To see how much has been used, check the Ask Pulse usage card on the Settings tab.
Chats: Saved until you delete them, and listed in the sidebar so you can reopen them later. Only you can see your chats.
Language: English.
Messages
Ask Pulse Messages
Sometimes Ask Pulse replies with a message instead of an answer. These messages usually point to a temporary issue, such as data that hasn't loaded yet, or a question that needs to be adjusted. Most are resolved by trying again, rephrasing your question, or waiting for the next nightly data refresh. Find the message you received in the table below to see what it means and what to do next.
Message | What it means |
I couldn't check that just now, please try again. | A temporary problem, or the answer took too long. Try again in a minute, and contact the CourtReserve customer support team if it continues. |
I’ve reached today’s limit. I’ll answer again tomorrow, after it resets at {time}.
| Your club has used today’s allowance. Ask Pulse answers again after midnight in your club’s time zone. An admin may be able to click Unlock more usage to keep going. |
I couldn't verify that number, so I'd rather not state it. | A number was left out because it couldn't be traced. Ask for the metric by name. |
I can't work with that message. I answer questions about your club's Pulse data, try revenue, court use, players or overdue balances. | Rephrase as a question about your club's data. |
I don't have anything for that in your Pulse data. | Check the date range, or ask about a topic in the table above. |
No players matched that filter. | Loosen one of the conditions. |
You had no members in this period. | A real zero, not an error. Members means active paid memberships. |
I can't see members, the nightly build hasn't completed for your club. | Wait for the next nightly refresh. Contact the CourtReserve customer support team if it continues past a day. |
Data over a day old (tag at the top right of the Ask Pulse tab) | The nightly refresh is behind, so answers use the last completed data. The tag appears when your Pulse data is more than a day old, and goes away once the next refresh finishes. |
I’ve reached this cycle’s usage. I’ll answer again on {date}. | Your club has used this month’s allowance. An admin may be able to click Unlock more usage to keep going. |
This cycle’s spend cap is reached. I’ll answer again on {date}. | Your club has reached its spend cap for extra usage. An admin may be able to click Extend spend cap. |
You’ve used the trial’s usage | Your club’s free trial usage is used up. A full admin can turn on Ask Pulse from Additional Features. |
I couldn’t read your {topic} just now. Please try again. | Ask Pulse couldn’t read part of your Pulse data, so it says so instead of showing zero. Try again later, and contact the CourtReserve customer support team if it continues. |
Permissions
Ask Pulse Permissions
Full admins, and sub-admins with Can View CourtReserve Pulse, can use Ask Pulse. There's no separate checkbox for it.
Sub-admins only get answers from the Pulse tabs they're allowed to see. If they ask about another tab, the answer says so, e.g. "that is on the Financials tab, which your account does not have access to".
Instructor revenue figures also need access to the Financials tab. Without it, Ask Pulse shows only session and hour counts for instructors.
Some questions also depend on a sub-admin’s other CourtReserve permissions:
Transactions: The Financials tab. Grouping by instructor also needs the Instructors tab.
Memberships: Has Access To Reports, Can View Memberships, or Can Manage Memberships. Waitlists need Has Access To Reports.
Events: Event schedules and fill rates are available to any sub-admin with Pulse access. Registrations, cancellations, waitlists, attendance, and revenue need View Event Registrants Report.
Members: Member counts are available to any sub-admin with Pulse access. Guest visits need Has Access To Reports, and gender and age breakdowns need the Demographics tab.
Club setup: Courts need Can Manage Courts, and membership types need Can View Memberships or Can Manage Memberships. Custom fields, custom ratings, and revenue categories are available to full admins only.
Individual members: Can View Members, Can Update Members, or Can Send Emails, and only if member names are turned on for your club.
Ask Pulse can’t be hidden from the Pulse Settings tab, but you can check your club’s daily and monthly usage there.
Ask Pulse: Frequently Asked Questions (FAQ)
Why don't I see Ask Pulse?
Sub-admins also need Can View CourtReserve Pulse and access to at least one Pulse tab to see it. To request access, contact the CourtReserve customer support team.
Why doesn't Ask Pulse match my tab?
It’s usually a different date range. Use the Source link under the answer to open the exact data it used.
Does Ask Pulse see my players' names?
Yes, for player lists and member lookups. Ask Pulse’s AI receives each player’s name, membership type, spend, and activity. It never receives contact details, birth dates, or IDs, or anything about a player under 13.
Why does Ask Pulse keep asking to connect?
If you chose Not now, Ask Pulse asks again with each question until you click Allow. Once you allow it, your choice is saved in that browser, so a new browser, computer, or cleared browser data asks once more.
Can Ask Pulse forecast or compare me with other clubs?
No. It reports what has already happened at your club, and can compare with your own past periods.
Why does Ask Pulse count fewer members than I expect?
Only active paid memberships count as members. Free and resident memberships don't.
Where did my chat go?
Ask Pulse saves your chats until you delete them. Click the sidebar icon at the top left of the Ask Pulse tab to show your chats, then click one to reopen it, or use Search chats to find it by name. Older chats are under OLDER, so click Show more if you don’t see it. If you still can’t find it, it may have been renamed or deleted.
Can Ask Pulse make mistakes?
Yes. Ask Pulse only states figures it can trace to your Pulse data, but it can still make mistakes. Check key numbers using the Source link under each answer, which opens the data it used.
Why did Ask Pulse stop answering?
Your club has used its daily or monthly Ask Pulse allowance. Check the Ask Pulse usage card on the Settings tab to see when it resets. If your club has extra usage turned on, an admin may be able to unlock more. You can also keep asking questions through the CourtReserve Connector, since it doesn’t count toward this allowance.
Can Other Admins See My Ask Pulse Chats?
No. Your chats are private to you. Other admins at your club have their own chats.