This feature is currently in Beta, meaning it is actively being tested and refined before a full release. It is not available to all organizations. Access is limited to clubs in CourtReserve's Early Access Groups. To request access, contact our Customer Support team via live chat or email.
Introduction
Feature Summary: Pro Shop brings your club's racquet and paddle demos, stringing jobs, retail inventory, and pro shop sales into CourtReserve. System users can check out demo racquets, manage the stringing queue, track stock, and review shop performance from the same platform they already use to run the rest of the club.
Use Cases:
Run racquet and paddle demo programs with automatic pricing, return dates, and late fees
Manage stringing jobs from request through pickup
Track the items your shop sells, including stock levels, pricing, and tax rates
Keep a full pro shop history for each player, including their own racquets
Let members request demos and stringing jobs from the member portal
Review revenue, demo conversion, and sales across the shop
Ring up pro shop sales at the front desk and take payment
Prerequisites
Pro Shop appears in the left-hand navigation of the admin panel once Point of Sale, Stringing, or Racquet / Paddle Demos is turned on for your organization. Each one is turned on separately in Settings > Additional Features, so you only need to turn on the ones your shop uses.
To turn on the point of sale:
Navigate to Settings > Additional Features.
Under Financial Features, find Point of Sale and check the box to enable it.
Click Setup. Pro Shop Settings opens in a new tab.
To turn on demos or stringing:
Navigate to Settings > Additional Features > Premium Features.
Find Racquet / Paddle Demos or Stringing and check the box to enable it.
Click Setup. Pro Shop Settings opens in a new tab on the Demos or Stringing settings.
Once any of these is turned on, Pro Shop appears in the left-hand navigation of the admin panel.
Note: Only Admins see Additional Features in Settings.
Overview
A pro shop runs on details that are easy to lose track of: a sign-out sheet for demo racquets, a notebook of stringing tensions, a spreadsheet of what's in stock, and a lot of manual follow-up. Pro Shop puts all of it in CourtReserve, alongside the members, schedules, and payments your club already manages there.
For clubs, that means:
Rules that enforce themselves. Demo length, racquet limits, and late fees are set once on a program and applied to every order automatically.
A clear view of what's out. Every demo rental and stringing job has a status, so staff can see what's due, what's late, and what's ready without checking a spreadsheet.
Protection built in. Card-on-file charges, late fees, and full charges for unreturned racquets mean the club is covered the moment gear goes out the door.
One record per player. Each player's demos, stringing jobs, racquets, and transactions are kept together.
Getting Around Pro Shop
To open Pro Shop, click Pro Shop in the left-hand navigation of the admin panel. Admins, and Sub-Admins with Can Manage Point of Sale, land on the Overview dashboard. Sub-Admins with only stringing or demo permissions land on Demo Orders or Stringing Jobs.
Pro Shop has its own sidebar: Overview, Stringing, Demos, Inventory, Players, Marketing, Reports, Sales, and Settings. To return to the admin panel, click Admin at the top of the sidebar.
The items you see depend on the features your club uses and on your permissions.
Your name appears at the bottom of the sidebar. Click it to open a menu with these options:
Profile - Your system user profile.
Knowledge Base - CourtReserve's help articles.
Release Notes - The latest CourtReserve updates.
Idea Board - Share and vote on ideas for CourtReserve.
Community Group - Opens the CourtReserve community group on Facebook, where you can connect with other clubs.
Log Out - Sign out of CourtReserve.
Depending on your permissions, the bar at the top of each Pro Shop page includes Launch POS, Closures, and Member Portal. Launch POS opens the point of sale register. For details, see Pro Shop: Point of Sale (POS).
The Overview Dashboard
The Overview page is the Pro Shop home page. It greets you by name, shows today’s date, and shows how the shop is doing and what needs attention.
Choose a period: Today, This week (the default), This month, This year, or All time. The sales total, stat cards, and Top sellers all follow the period you choose.
Sales - Total sales for the period, with the percentage change compared with the same point in the previous period. A chart below shows sales over the period, with a second line for the previous period so you can compare them.
Transactions - The number of orders with at least one Pro Shop sale in the period.
Service revenue - Stringing labor revenue, including tax, net of refunds.
Avg. order value - Revenue divided by transactions.
Sales, the stat cards, and Top sellers appear only for Admins and Sub-Admins with Can Manage Point of Sale. Service revenue appears only if your club uses stringing.
Below the stat cards, three lists show counts that need attention. If your club uses only stringing or only demos, the middle list is titled Stringing or Demos.
Click a row to open the related page:
List | Count | Opens |
Needs attention | Overdue demos | Demo Orders |
| Out of stock | Stock Adjustment |
Stringing & Demos | Racquet stringing queue | Stringing Jobs |
| Demos checked out | Demo Orders |
Reorder alerts | At or below reorder point | Reorder Stock report |
| Out of stock | Stock Adjustment |
Top sellers ranks your shop’s five top-selling items for the period, with the sales from each.
What's in Pro Shop
Stringing
The stringing jobs board tracks every job from drop-off through pickup, with tabs for to-do, in-progress, completed, all, and archived jobs. Each job records the player’s racquets, strings, tension, labor, and any grips or add-ons, and can be assigned to a stringer. Players can submit stringing requests from the member portal or by scanning your shop’s stringing QR code. If your shop requires approval, staff accept or decline each request before it becomes an open job.
Demos
Demos let players try a racquet or paddle before they buy, and they keep players coming back to your pro shop.
Demo programs set the rules for a rental: its length, price, racquet limit, and late fees. At least one program must exist before a demo order can be created.
Demo Inventory is the demo inventory at your club. Each racquet or paddle is tracked individually, with its brand, model, sport, grip size, and price, and can be tagged with a QR code for quick lookup.
Orders tracks every demo rental from checkout through return. Each order moves through stages, from outstanding to due soon to late, based on the program's rules.
Purchases can be recorded on an order when a player decides to buy the racquet they demoed, so the demo counts toward your conversion reporting.
Member requests let members browse demo programs and request a demo from My Demos on the member portal, if your club allows it.
Inventory
Inventory holds everything your shop sells: items and their variations, item categories, stock levels, tax rates, and the manufacturers that supply them. It's shared across Pro Shop, so the same brands and tax rates are used by the point of sale, stringing, and demos.
Players
Each player has one Pro Shop record, with their contact details, staff notes, the racquets they own, family links, and their demo, stringing, purchase, communication, and transaction history.
Reports
The Reports page is a catalog of every Pro Shop report, grouped into point of sale, demo, and stringing reports. Demo reports show orders, revenue, conversion to purchase, and inventory status. Point of sale reports cover sales, stock, and tax.
Marketing
Marketing lets you send marketing emails and texts to your players from Pro Shop. It has two pages:
Email - Create, schedule, and send marketing emails. Emails are organized into Drafts, Sent Emails, and Scheduled Emails.
Text - Create and send marketing texts. Sent texts are listed on the Sent tab.
To create a message, click Create Email or Create Text. Choose your recipients, then add your content and send it. You can search for players, filter the list by details like sport, racquet or paddle, and membership, or choose Send to all recipients. Emails can also be saved as a draft.
Sales
Sales lists completed point of sale orders. Choose a Period to see the number of Orders, Items sold, and the amount Collected, along with each sale’s member, items, subtotal, promo discount, tax, total, amount due, payment status, and payment type. Fully refunded sales are marked as refunded and aren’t counted in Collected. Expand a sale to see its line items and who tendered it, or click Export to export the list.
Settings
Pro Shop Settings holds every Pro Shop setting in one page, grouped into cards for your shop’s point of sale, demos, and stringing. Clicking a card opens that group’s settings, with a tab for each card.
Point of Sale
The point of sale is your pro shop’s register. Click Launch POS in the bar at the top of any Pro Shop page to open it. From the register, you can sell items from your inventory, collect balances on stringing jobs and demos, attach a player to the sale, and take payment by cash, card, check, gift card, or member account. You can also save carts to finish later. Past sales are listed in Sales History inside the register, where you can send receipts and refund sales.
Who Can Access Pro Shop
Admins can use everything in Pro Shop. Sub-Admins can use only the areas they have permissions for:
To let a Sub-Admin... | Check the Permission |
Manage demo orders and demo racquets and paddles | Can Manage Demos |
Open Players | Can Manage Demos. In clubs that use the point of sale, Initiate POS, Can View Members, or Can Update Members also work. Seeing a player’s purchases needs Can Manage Point of Sale. |
Take payments on demo orders | Can Process Payments |
Refund a demo or stringing fee | Allow Processing Of Refunds |
Void a demo fee | Can Void Fees |
Revert a demo payment | Can Revert Payments |
Post daily demo fees with Generate Fees | Has Access to Post Fees |
Use Inventory, Sales, the Overview sales figures, point of sale reports, and point of sale settings | Can Manage Point of Sale. The Sales Tax report also needs Has Access To Transactions, Can Process Payments, or Initiate POS. |
Send marketing emails | Can Manage Point of Sale and Can Send Emails |
Send marketing texts | Can Manage Point of Sale and Can Send Bulk Text Messages (requires text alerts) |
Open the register with Launch POS | Initiate POS or Can Manage Point of Sale |
Apply discounts or change prices at the register without a PIN | Allow Item Price/Discount Override on POS |
Collect stringing and demo balances at the register | Can Process Payments |
See and work on every stringing job | Can Edit Any Job |
Create stringing jobs | Can Create Jobs |
Claim stringing jobs | Is Stringer and Can Claim Jobs |
These areas are available only to Admins:
Stringing settings
Demos settings and demo notifications
Demo and stringing reports in the Reports catalog
To give a Sub-Admin permissions:
Navigate to Settings > System Users.
Open the Sub-Admins tab and edit the user.
Under Permissions, check the permissions for the areas they need.
Note: Allow Item Price/Discount Override on POS appears only after Initiate POS is checked.
Note: Can Claim Jobs appears only after Is Stringer is checked. Checking Is Stringer also checks Can Edit Any Job. To claim stringing jobs, an Admin must also be marked as a stringer. For details on stringing permissions, see Pro Shop: Stringing.
For the permissions needed for other register buttons, such as refunds in Sales History, see Pro Shop: Point of Sale (POS).
Pro Shop Articles
Menu Item | Description | Learn More |
Stringing | Manage stringing jobs, string inventory, and stringing settings | |
Demos | Create and track demo orders, manage demo racquets and paddles, and set up demo programs and settings | |
Inventory | Manage items, categories, stock, tax rates, and manufacturers | |
Players | View and manage player records and history | |
POS | Ring up sales, attach members, and take payment at the front desk | |
Reports | Find and run point of sale, demo, and stringing reports | |
Settings | Find every Pro Shop setting for point of sale, demos, and stringing |