INTRODUCTION
Feature Summary: CourtReserve's DUPR integration allows system users to sync player ratings from DUPR (Dynamic Universal Pickleball Rating) directly into CourtReserve — keeping member skill ratings accurate and up to date without manual data entry. Once synced, DUPR ratings are reflected on member profiles and can be used to manage player eligibility across your organization.
Use Cases:
Automatically sync DUPR ratings for all members on a recurring basis. Members must join your DUPR club to qualify.
Allow players to self-link their DUPR account through the member portal or mobile app.
Use DUPR ratings as registration restrictions for Events and Leagues to ensure appropriate skill-level matchups.
Generate member reports filtered by DUPR rating to identify and segment players by skill level.
The DUPR integration is available as a $25/month add-on for Launch plans and is included at no additional cost with Advance, Momentum, and Enterprise plans.
PREREQUISITES
Make sure your organization is set up as a club in DUPR. If you are not a DUPR Club and would like to become one, click here to get more information.
SETUP REQUIREMENTS
Log in to the admin dashboard.
Go to the side menu and click SETTINGS > Additional Features (note for some clubs, this may say Add-Ons).
Scroll down to Integrations > DUPR Integration and check the box.
In the popup window, read the terms and then click I Agree.
Click the orange Setup button. A new browser tab opens.
On the DUPR page:
Go to the DUPR CLUB ID field.
Paste in your club's ID number (see below).
Click Save.
After the system user enters the DUPR Club ID, please allow up to 1 hour for records to sync with DUPR information. Most syncs will update in less time.
Locating Your Club's DUPR ID
There are a few ways to find your club's DUPR ID depending on how you access DUPR:
Via Web Browser (Most Accurate) — Log in to the DUPR website and navigate to your club's profile page. Check the URL — your club's 10-digit alphanumeric ID will appear at the end of the web address.
Via the App Share Function — Use the Share button within the DUPR app to generate a club link. Your club ID is typically included in the shared link or message text.
For New Clubs — Upon approval of your club, DUPR will send a confirmation email with your club details, which will include your club ID.
DUPR Settings
Auto Sync Players from DUPR — When enabled, CourtReserve will automatically sync DUPR ratings for your members who have joined your DUPR club on a regular basis, keeping player ratings up to date without any manual action required.
Allow Players to Manually Link in the Member Portal — When enabled, members can link their DUPR ID themselves directly through the member portal or mobile app. See example screen walk-through below.
DUPR Sync Activity in the Audit Log
The DUPR Audit Log displays updates for all synced members. To open the Audit Log, go to SETTINGS > Additional Features and click the DUPR icon.
When DUPR player sync is enabled, CourtReserve automatically tracks all DUPR rating updates in the Audit Log. System admins can use the Audit Log Filter Criteria at the top of the page to filter activity by date range, making it easy to review sync history over a specific time period.
For each DUPR sync event, the Audit Log displays the following:
Date — The date and time the rating update was recorded
First Name / Last Name — The member whose DUPR rating was updated
Action Type — Will display as Update for all DUPR sync activity
Description — Shows the specific rating change, including the previous and updated rating value (e.g., DUPR – Doubles Changed From 3.262 To 3.247)
To export the Audit Log data, click the export button to download the results as an .xlsx file — useful for record keeping or sharing rating history with staff.
The Export To Excel button allows system admins to export DUPR sync results into a downloadable .xlsx file. Clicking the button reveals a dropdown menu with several options.
Notes about the Sync Process
On the initial sync:
Players will only match through the sync if they have joined your DUPR club. Members not in your DUPR club must be linked manually or linked through the Member Portal
The sync process matches Player First Name/Last Name to DUPR’s records. If a matching record is not found, an error displays next to that player’s line (e.g. Member with the name Robert Smith was not found.).
If a duplicate record appears in DUPR’s system or in your organization, an error displays.
If an error occurs, system users can manually link a member’s CourtReserve account to their DUPR ID (see below).
Disabling Auto-Sync
If your organization would like to manually sync member's ratings, this can be done by unchecking Auto Syncs Players from DUPR. This will allow organizations to manually sync member's ratings when needed rather than having CourtReserve automatically sync ratings.
Manual Link Members with their DUPR ID
Go to CourtReserve and open a member's profile page. This can be done on the CourtReserve member portal or mobile app.
Make sure the Details tab is selected.
Scroll down to the DUPR Ratings box and click the Link DUPR Account button.
Enter the member's DUPR ID and click Link.
After the link completes, CourtReserve displays the member's DUPR ratings on the page.
Notes and error messages
A manual DUPR player ID Match only syncs if the First Name and Last Name are an exact match.
If the name fields do not match, an error message displays when saving the link. To fix the problem, the player should update the name fields in their DUPR name to match their CourtReserve name.
When manually linking a member, the system immediately syncs their ratings.
Allowing Players to Link Their DUPR ID on the Member Portal and Mobile App
Players can link their DUPR account directly through the member portal or mobile app using a self-service verification process. To enable this, an admin must first turn on the setting in CourtReserve.
Admin Setup
Navigate to the DUPR setup page.
Check the box to Allow Players to Manually Link in the Member Portal.
Player Experience
Once enabled, players who have not yet linked their DUPR account will see a Link DUPR Account button on their My Profile > Personal Information page in the member portal and mobile app. From there, the player will:
Click the button to open the DUPR login dialog.
Enter their DUPR login credentials.
Confirm they are linking the correct DUPR account before completing the verification.
Once verified, the player's DUPR account will be linked to their CourtReserve profile.
Player Perspective: Step-by-Step Walkthrough
The following screenshots illustrate what a player sees when linking their DUPR account through the member portal or mobile app.
Generating DUPR Member Reports
CourtReserve allows system users to generate member reports filtered by DUPR ratings, making it easy to identify and segment players based on their skill level.
To generate a DUPR member report:
From the side menu, navigate to Reports > Members.
Scroll down to the DUPR fields section.
Use the dropdown menu to select the rating range or criteria to filter members by.
Customizing the Report Output
Scroll down to the Setup Report Output section and use the checkboxes to add or remove fields from your report. To include DUPR data in the results, ensure the DUPR ID and applicable rating fields are checked before running the report.
Click the Run Report button. CourtReserve opens a new browser tab with the report results. System users can use the menu buttons to export the table (.xlsx or PDF) or email the players.
Event Restrictions Using DUPR Rating
When creating or editing an Event or League, system users can add a DUPR rating to the Ratings Restrictions field.
Click the Allowed Rating Categories and select DUPR.
Choose which DUPR categories to restrict ratings by: Doubles and/or Singles
Enter the minimum and maximum ratings for Singles and/or Doubles to restrict event registrations.
Check Restrict based on DUPR only if one exists for the registrant when the system should first check a player's DUPR rating and not consider other rating categories. If the player does not have a DUPR rating, the system will then determine eligibility based on all other selected rating categories.
A player's DUPR rating is only checked at the time of registration. If a player’s DUPR rating moves up or down during an event, they will not be canceled. We recommended that admins review player performance throughout an event if rating accuracy is a concern and manually adjust registration if required.