INTRODUCTION
Feature Summary: Track payment declines from payment profiles.
Use Case: If an organization uses auto-pay membership dues, batch billing, or Auto-Charge when Auto-Registering members from an event waitlist, system users can use this report to track payment failures, and notify members so they are aware their payment profile needs to be updated.
PREREQUISITES
The organization has an integrated payment provider.
PAYMENT PROFILE DECLINES REPORT
On the sidebar, go to Settings > Transactions > Payment Profile Declines.
Set the start and end dates.
The report filters by the date the payment was attempted, and declined.
Optionally, system users can use the search bar to display specific declines in the report. System users can also contact the members listed in the report and tell them their payment profile was declined using the Notify button.
PAYMENT DECLINED STATUS
If a payment processor declines a member's payment profile, CourtReserve displays a badge next to this payment profile on the admin panel and the member portal.
Admin panel
On a member's account, admins go to Billing > Payment Profiles to find a list of member's payment profiles. If a payment profile was used as a payment type, and the payment was declined, CourtReserve displays a red Payment Declined badge.
Member portal
When a member signs in, they can open the Payment Profiles page by hovering the menu under their name. If a payment profile was used as a payment type, and the payment was declined, the portal displays a red Payment Declined badge.
AUTO PAY: AUTO DELETE PAYMENT PROFILES
There is an option to auto-delete a member's payment profile if payment attempts are declined a set amount of consecutive times. This setting will check for payment profile declines during Auto Pay for Membership Dues, Batch Billing, and Auto-Charging when a member is Auto Registered into an event from the waitlist.
To enable this feature, go to Settings > Billing Settings > Integrated Payments. To configure this feature, go to the Auto Delete Payment Profiles if Consecutively Declined X Times During Auto Pay heading.
After a member's payment profile is declined the set number of times in a row, CourtReserve auto-deletes the payment profile.
If a member's payment profile successfully processes a payment before reaching the set number of declines, the member's number of consecutive declines resets to zero.
When a Payment Profile is deleted and the club requires payment profiles for certain activities (Booking Courts, Register for Events, etc.) the member will be required to create the payment profile again before they can continue with their booking/registration.