INTRODUCTION
Feature Summary: Enterprise Billing in CourtReserve combines the subscription billing for all locations in your Enterprise into one monthly payment. Enterprise Managers can review billing terms, manage the payment method on file, view payment history, and monitor usage charges by location.
Use Cases:
Combine subscription billing for multiple locations into one monthly payment
Review your billing terms, including per-location pricing and included email and text amounts
Manage the payment method used for your monthly Enterprise Billing payment
Review past payments and download receipts
Monitor email, text message, and proration usage by location to spot overages before the bill is issued
SETUP REQUIREMENTS
Your organization is set up as an Enterprise.
Your Enterprise has multiple locations.
At least one person in your Enterprise has the Enterprise Manager role. If you can’t create this role, contact the Customer Support team.
Enterprise Billing is turned on for your Enterprise. To set this up, contact your Engagement Coordinator or the Customer Support team.
Overview
Enterprises can choose Enterprise Billing instead of Monthly Per Location Billing. With Enterprise Billing, subscription charges for all your locations are combined into one monthly payment instead of being billed separately for each location.
Once Enterprise Billing is set up, Enterprise Managers can access Billing Details from the Enterprise Dashboard. Billing Details has four tabs:
Billing - Your billing contact information and billing terms
Payment Profiles - The payment method used for your monthly payment
Payments - Your payment history and receipts
Usage - Email, text message, and proration usage by location for current and past billing cycles
Navigation
From the Enterprise Dashboard, click Billing in the left navigation.
Select the tab you want to view: Billing, Payment Profiles, Payments, or Usage.
Setup and Coordination
To set up Enterprise Billing, contact your Engagement Coordinator or the Customer Support team. Once Enterprise Billing is configured, the Enterprise Manager can access four tabs in Billing Details:
Billing
Payment Profiles
Payments
Usage
Billing
The Billing tab shows your billing contact information and the terms of your Enterprise Billing agreement. This tab is view-only. To make changes, contact your Engagement Coordinator or the Customer Support team.
Billing Information
Enterprise - The name of your Enterprise.
Billing Contact Name - The person responsible for Enterprise Billing.
Billing Email - The email address that receives billing communication.
Additional Recipients - Other email addresses that receive billing communication.
Billing Address - The billing address on file.
Billing Details
Start Date - The date Enterprise Billing began.
Frequency - How often you’re billed.
Next Payment Date - The date of your next scheduled payment.
End Date - The date your current billing agreement ends.
Amount Per Location - The subscription amount charged for each location.
Email - The rate charged per email over the included amount, and the number of emails included per location each billing cycle.
Text - The rate charged per text message over the included amount, and the number of text messages included per location each billing cycle.
Charge Stripe Usage - Whether Stripe usage charges apply to your Enterprise.
Minimum Courts to Incur Charges - The minimum number of courts a location must have before charges apply.
Notes - Additional terms or details about your billing agreement, added by CourtReserve.
Payment Profiles
The Payment Profiles tab shows the payment method on file for your monthly Enterprise Billing payment. Payment profiles can be a credit card or ACH/eCheck.
The table shows the Billing Name, Billing Email, Account Type, Added On date, and Last 4 digits of the account for each profile. Use the Search field or column filters to find a specific profile.
Update Your Payment Method
Click Create Payment Profile.
Enter the new payment details and save the profile.
To remove the old profile, click Delete next to it.
Note: Add the new payment profile before deleting the old one so there’s always a payment method on file.
Payments
The Payments tab shows your payment history for Enterprise Billing.
Each payment shows the following:
Billing Email - The billing email associated with the payment.
Date - The date and time the payment was processed.
Amount - The total amount charged.
Payment Status - The status of the payment, such as Completed.
Notes - A description of the payment, including the billing period it covers.
Last 4 - The last four digits of the account charged.
Account Type - The type of payment method used.
To view or download a receipt, click View Receipt next to the payment. Receipts include your base subscription and any usage charges for the billing cycle.
Note: To see usage charges by location before a payment is processed, use the Usage tab.
Usage Tab
The Usage tab shows email, text message, and proration usage for each location in your Enterprise, for both the current billing cycle and past cycles. Use it to see which locations are close to or over their included amounts before the monthly bill is issued.
To view usage, navigate to Enterprise Dashboard > Billing > Usage.
Note: Charges on this tab are usage charges only (overages and proration). They do not include your base subscription.
Select a Billing Cycle
The Usage tab opens to the last completed billing cycle. To view a different cycle, select it from the cycle dropdown or use the arrow buttons to move between cycles. The label next to the cycle dates shows the cycle’s status:
Current - The cycle is still open. Charges are not final and will increase as more emails and text messages are sent.
Billed - The cycle is closed and usage charges have been billed.
When viewing the current cycle, click Refresh to load the latest usage.
Note: Usage history starts with July 2026 billing cycles, when enterprise-level tracking began.
Note: If your Enterprise has many locations, the current cycle may take a moment to load.
Usage Summary
The summary at the top of the tab shows totals for the selected cycle across all locations:
Locations - The number of locations included in the cycle.
Emails Sent - The total number of emails sent.
Text Messages - The total number of text messages sent.
Prorated - The number of locations with prorated charges.
Next Payment - The date of your next Enterprise Billing payment.
Usage Charges Billed or Charges Accruing This Cycle - The total usage charges for the selected cycle. For a billed cycle, this is the final amount charged. For the current cycle, this is the amount accrued so far.
Usage by Location
The Usage by Location table breaks down usage for each location. Use the Search field to find a specific location.
Location Name - The name of the location.
Emails Sent - The number of emails sent compared to the number included per location. If the location went over, the overage amount and charge appear below. Included amounts and overage rates are listed on the Billing tab.
Text Messages - The number of text messages sent compared to the number included per location. If the location went over, the overage amount and charge appear below. Included amounts and overage rates are listed on the Billing tab.
Proration - The prorated charge for locations that were active for only part of the cycle, along with the number of days active.
Tournament Fees - Tournament fees charged to the location for the cycle.
Total - The total usage charges for the location.
