Feature Summary: When an event allows members to register for individual dates or the full event, the withdrawal experience differs based on how the member registered. Members who registered for individual dates must withdraw from each date separately, while members who registered for the full event withdraw from all dates at once. Admins have additional flexibility and can withdraw a member from any combination of dates regardless of registration type.

Use Cases:

CourtReserve events can be configured to allow members to register for individual dates or for the full event. How a member withdraws depends on which option they chose at registration.

Note: This article applies to multi-date events only. For single-date events, the withdrawal scenarios below do not apply.

This article covers two event registration scenarios:

In this scenario, members register through a date checklist. The registration screen displays a Registering Date(s) table listing each available date, the number of available spots, and a Register? checkbox. Whether those checkboxes can be toggled depends on how the member is registering.

When registering for individual dates, the member checks only the dates they want to attend. Unchecked dates are skipped.

After registering for drop-ins, each selected date appears as a separate booking card in the member's My Bookings page under the Active tab. There is no single card representing all dates together.

To withdraw from a date the member will:

The member will repeat these steps for each additional date to cancel.

Note: There is no option to withdraw from multiple dates at once from the member portal or mobile app. Each date must be withdrawn from individually.

From the admin panel, navigate to the member's profile and open the Events tab. Each registered date appears as its own row in the Upcoming sub-tab with a Cancel (X) button.

To withdraw the member from one or more dates:

Note: Admins can withdraw a member from any combination of drop-in dates in a single action, or can only select one.

When registering for the full event, all dates in the Registering Date(s) table are pre-checked and grayed out. The member can view the dates included but cannot deselect any. On the mobile app, dates appear as toggles that are on but cannot be turned off.

A full event registration appears as a single booking card in My Bookings under the Active tab, showing the full date range rather than individual dates.

To withdraw:

Note: Full event registrants can only withdraw from the entire event. There is no option to cancel individual dates from the member portal or mobile app.

A full event registration appears as a single expandable row (indicated by a + icon) in the member's Events > Upcoming sub-tab, rather than one row per date.

To withdraw the member from the full event or select dates:

After withdrawal, canceled dates move to the Canceled sub-tab in the member's Events tab. If Create Prorated Refund Request was checked, each withdrawn date shows a Pending Refund status.

Pending refund requests appear under Transactions > Refunds > Pending Refunds and must be manually accepted or refused by an admin.

Note: Any date left unchecked during admin withdrawal remains active and stays in the member's Upcoming tab. In this example, the admin left the member registered for August 3.

When Event Restrictions are enabled on your account, the drop-in registration experience changes. Members can no longer use the date checklist to select multiple dates at once. Instead, they register for one date at a time using the Register for [date] button.

Note: Event Restrictions are not the same as registration restrictions like age, gender, or skill rating. They are a separate optional feature that controls when and how often members can register for drop-in and single-date events based on membership type. To enable Event Restrictions, contact the CourtReserve Support team. Once activated, this feature applies only to drop-in and single-date event registrations — not full event registrations.

Event Restrictions allow clubs to:

In this scenario, the event has both a Full Price and a Drop-In Price configured. On the event detail page, members see two distinct registration buttons: Register for Full Event and Register for [date].

The member clicks Register for [date] to register for a single date at the drop-in price. To register for additional individual dates, the member navigates to the Dates tab on the event detail page, where each upcoming date is listed with its own Register button.

Depending on your club's Event Restrictions settings, a member may see an error when attempting to register if they have exceeded the allowed number of registrations.

Each individually registered date appears as a separate booking card in My Bookings under the Active tab. The member must withdraw from each date separately.

To withdraw from a date:

Note: There is no bulk withdrawal option for drop-in registrations. Each date must be withdrawn from individually.

From the admin panel, navigate to the member's profile and open the Events tab. Each drop-in registration appears as its own row in the Upcoming sub-tab.

To withdraw the member from one or more dates:

Note: Admins can withdraw a member from multiple drop-in dates in a single action using the date checkboxes in the Withdraw Registrant window.

The member clicks Register for Full Event to register for all event dates at the full price. The registration screen shows all dates included and the total due. The member clicks Finalize Registration to complete enrollment.

A full event registration appears as a single booking card in My Bookings under the Active tab, showing the full date range rather than individual dates.

To withdraw:

Note: Full event registrants can only withdraw from the entire event. There is no option to cancel individual dates from the member portal or mobile app.

A full event registration appears as a single expandable row (indicated by a + icon) in the member's Events > Upcoming sub-tab, rather than one row per date.

To withdraw the member from the full event or select dates:

Note: Any date left unchecked during withdrawal remains active and stays in the member's Upcoming tab.