INTRODUCTION
Feature Summary: Admin Panel visibility in CourtReserve depends on your role and permission level. If certain options, tabs, or features are missing from your Admin Panel, this is usually tied to your permission level rather than a system error.
Use Cases:
Understand why a sub-admin sees fewer options than a full admin
Refresh permissions after a role change so new options appear
Confirm whether a missing feature is a permissions issue or a mobile app limitation
Switch between the Member Portal and Admin Panel views
OVERVIEW
Not every system user sees the same set of options in the CourtReserve Admin Panel. What you see is controlled by your assigned role and permission level, which platform you're using, and whether your session reflects your most recent permissions. This article covers the most common reasons specific options may be missing.
Common Reasons Options Are Missing
Permissions Not Refreshed
After being granted new admin or sub-admin permissions, log out of CourtReserve and log back in to refresh your session. This step is required for updated permissions to take effect. If the option still doesn't appear, try refreshing the page or switching to a different browser.
Sub-admin Role Limitations
Sub-admins have a more limited set of options compared to full admins. Their permissions are controlled by the organization's admins and cannot be expanded by CourtReserve support.
If a sub-admin is missing an option they should have access to, an organization admin will need to update that sub-admin's permissions. For a full breakdown of what each sub-admin permission controls, see Sub-Admin Permissions.
Mobile vs. Desktop Limitations
The Admin Panel is primarily a web interface, and not every option is fully available in the admin mobile app. If an option is missing on mobile but present on desktop, use a desktop browser for full functionality.
For a more comprehensive understanding of the CourtReserve admin mobile app, see Overview: CourtReserve Admin Mobile App.
Understand if You're on the Admin View or the Member View
As a system user, you access the CourtReserve Admin Panel with your allotted permission options. You can navigate to the Member Portal by using the Member Portal link at the top of the desktop version of CourtReserve, or by tapping the More tab and selecting Member Portal in the CourtReserve admin mobile app.
What you see is always based on two things: whether you're in the admin view or the member view, and whether you're using the desktop site or the mobile app.
Switching between the Admin Panel and Member Portal can be useful for testing what your players see, or for accessing member-specific features like QR code scanning.
Best Practices
Log out and back in after any change to your permissions.
Check your role if an option is missing. Confirm with an organization admin whether your sub-admin permissions include access to that option.
Use a desktop browser for options not available in the admin mobile app.
If specific options are still missing after logging out and back in, contact your organization's admin to review your permission level, or reach out to CourtReserve support.