Feature Summary: The Registration stage of a tournament lists every entry by division, along with each player's fee, payment status, and partner. From here, you can add walk-up and phone-in entries, collect payments, pair players without a partner, manage the waitlist, approve entries, check players in, and handle withdrawals and refunds.

Use Cases:

To open a tournament’s registrations, navigate to Tournaments, click the tournament’s card, then click Registration in the progress tracker.

The top of the page shows how many players are listed (for example: "24 of 24 players"), with these tools:

Below the toolbar, next to Jump to, a chip for each division shows how many spots are filled (for example: "2/16"). A check mark means everyone in the division has paid, and an alert icon means money is owed. Hover over the icon to see which, or click a chip to jump to that division.

To stop new registrations before the deadline, click Close registration early at the top of the tournament. For details, see Managing a Published Tournament.

Above the divisions, banners flag entries that need attention:

Each division has its own table. The heading shows how many entries it has out of its maximum, its format, and its fee, along with how many players are waitlisted or awaiting approval. Use Notify to email, text, or send a push notification to the players in that division. The number on Notify shows how many players it reaches. To add an entry, click Add to division.

To collapse a division and show only its heading, click the arrow next to its name. To collapse or expand every division at once, click More actions, then Collapse all divisions or Expand all divisions. Collapsing divisions makes it easier to find your way around a tournament with many registrations.

Each table has these columns:

Entries awaiting approval are listed in their own group below the roster, numbered A1, A2, and so on. They don't count toward the division until they're approved. Waitlisted players are numbered W1, W2, and so on.

The bottom of each table shows how many spots are still open, and how much is outstanding in the division.

Note: Once a tournament is over, its registrations can be viewed but not changed.

Add entries for players who register at the front desk, by phone, or as a complimentary entry.

When you click Add and pay, the Payment Details window opens with the fee listed as Tournament - [division name], so you can collect payment like any other fee. If nothing is owed, or the entry is waiting for approval, the payment window doesn't open.

In doubles divisions, Add and pay collects the first player's fee. The partner's fee shows as Unpaid on their own row, with a Pay button.

Note: Add and pay isn't available in team divisions. If a division is full and has a waitlist, a message below Division says the entry goes on the waitlist, and the button changes to Add to waitlist.

In doubles divisions, Add registration also includes a Partner section. Search for the partner by name, or add them as a walk-up. To pair the player with someone already looking for a partner, click Show players looking for a partner. Each player pays their own membership price, and the team's total entry fee appears below the partner (for example: "Entry fee $80.00 ($40.00 + $40.00)").

If the player doesn't have a partner yet, check No partner yet, list this entry as looking for a partner. If you leave it unchecked and don't choose a partner, you're asked to confirm that you're registering an incomplete team.

In team divisions, build the team with Add player. The roster shows how many players have been added out of the team size.

In doubles and team divisions, each player pays their own entry fee at their own membership price. Who pays depends on how the partner was added.

When you add an entry from the Registration stage:

When a player registers on the member portal or mobile app:

Note: When you link two solo players, each player’s fee and payment status carry over to the team. When you substitute a partner, the new partner is charged their own price, and if the outgoing partner already paid, their refund is requested.

To add a player who isn't a member, click + Add a non-member (walk-up) and enter their first name, last name, email, and phone. All four are required. Walk-up players are added as guests for this tournament only, and no CourtReserve account is created. If you send them a confirmation email, it includes a Set Up Your Account button. If the tournament has waivers, they're also emailed a link to sign.

Walk-up guests aren’t checked against a division’s gender, age, rating, or membership requirements, and they can’t join a waitlist. When you add a walk-up, you answer the tournament’s registration questions for them. If their answers don’t save, a warning lets you know.

If a player doesn't meet a division's requirements, you can still add them if you're an admin or have the Can Register Against Tournament Restrictions permission. You're asked to confirm, and the entry is marked Ineligible on the roster.

To add a player to a full division, you need the Allow exceeding maximum enrollment on a Full Division permission. You're asked to confirm before going over the limit. Without the permission, add the player to the waitlist instead. For details, see Tournament Staff Permissions.

Click the ... menu on any entry to manage it.

The options depend on the entry:

On a partner's row, the menu has fewer options. To change an unpaid entry's fee, you can also click the fee.

Click a player's name in a division table to open their details. The window shows the player's division and payment status, along with their partner or teammates, registration date, membership, gender, rating, and waiver status. It also shows their answers to registration questions, a breakdown of their fee and what they've paid, and an Activity history of changes such as moves and refunds.

To manage the entry from here, click Actions. The options are the same as the entry's ... menu. To open the player's member profile in the admin panel, click their name at the top of the window.

A red signature icon next to a player's name means they still have a waiver to sign.

Once the waivers are queued, the icon turns yellow.

On tournament day, click the ... menu on a player's entry and choose Check in. A Checked in tag appears next to their name. To reverse it, choose Undo check-in. Players are checked in one at a time, and only approved entries can be checked in.

Players can be checked in whether or not they've paid.

In doubles and team divisions, players can register without a partner. Their entry shows a Looking for a partner tag with a Match link, and a banner at the top of the Registration stage shows how many still need one. If a player has invited a partner who hasn't registered yet, their entry is tagged Partner invited instead.

An unpaid solo entry doesn't hold a spot in the division until a partner is linked. A paid solo entry does. Once linked, both players appear together as one team.

Both registrations stay as they are, so each player's fee and payment status carry over to the team. The message "Partner linked" confirms it.

The player who created the entry keeps their spot. The outgoing partner is refunded whatever they paid, and any balance they still owed is removed. The new partner is charged their own price. Neither partner is emailed about the change.

In a full doubles division, a complete team can still register. When they do, the solo player who has been waiting longest without a partner gives up their spot, moves to the top of the waitlist, and is notified. If they paid, a full refund is requested.

Players who have invited a partner who hasn't registered yet keep their spot.

If the tournament's Registrant approval setting is Manual approval required, new entries are held in an Awaiting approval group below the roster, numbered A1, A2, and so on. They don't count toward the division until you approve them, and a banner shows how many are waiting. This includes entries you add yourself. Entries can also move to Awaiting approval when a player changes to a division they aren’t eligible for, such as one outside their rating range, even if the tournament doesn’t require approval. Players see Awaiting club approval until you approve them, and they pay after they’re approved.

To approve or decline an entry, click Review on the banner and use the Approve or Decline button next to the entry. You can also click the ... menu on the entry, or click the player’s name and then Actions.

Once approved, the entry joins the roster. Either way, the player is sent a Registration update email with their new status.

When a division is full and allows a waitlist, players can join it at no charge. You can also add a player to a waitlist from Add registration, with Add to waitlist.

Waitlisted players are listed in a Waitlist group below each division's roster, numbered W1, W2, and so on, in the order they joined. Their status reads Waitlisted. Doubles partners who wait together count as one position. To show only waitlisted players, click More actions and choose View waitlist.

To give a waitlisted player a spot, click Promote, then click Promote again to confirm. They're registered right away, even if the tournament requires approval. Their fee is added to their account as a balance due, and they're emailed that a spot opened up. A doubles pair is promoted together as one team. A single player waiting for a doubles division joins as a solo entry looking for a partner.

Promote is grayed out while the division is full.

Note: If a division has Auto Register From Waitlist turned on, a spot freed by a withdrawal is filled from the waitlist automatically.

Staff can withdraw players at any time, even after the player withdrawal deadline.

When a player is withdrawn:

If the division has Auto Register From Waitlist turned on, the open spot is filled from the waitlist.

Note: Players can also withdraw themselves from the member portal or mobile app, if the tournament allows it. Their refund is automatic only when your club's auto-refund settings allow it. Drop-In Event Registrations must be checked under Auto Refunding, the withdrawal must be made far enough before the division starts, the amount must be under your approval limit, and each payment type must have a refund destination. Otherwise, the refund request goes to Pending Refunds for your approval.

To refund a player directly, click the ... menu on their paid entry and choose Refund.

The refund goes back to the player's original payment method without waiting for approval, and the player is emailed. If an entry has already been partly refunded, choose Refund remaining instead.

Note: Refunding a player doesn't remove them from the division. They keep their spot. To remove them, use Withdraw.

To download a list of entries, click More actions and choose Export CSV. The file includes each entry's division details, the registrant's and partner's names, member IDs, contact information, ratings, and genders, the team roster, whether they're looking for a partner or checked in, the fee, amount due, amount paid, payment status, registration status, and registration date. If you've searched or filtered the list, only the entries shown are exported.

The Registration stage gives organizers one place to run every entry, from the first walk-up at the front desk to the last check-in on tournament day. Collect payments, pair partners, fill open spots from the waitlist, and handle withdrawals without leaving the tournament.