Feature Summary: When an event doesn't appear on the member portal, mobile app, or scheduler, the cause is almost always a setting on the event, its event category, or your portal settings. This article walks through each common cause and where to fix it.

Use Cases:

Event visibility is controlled in three places: the event category, the event itself, and your portal settings. A setting in any one of these can hide an event from everyone, from certain members, or only on certain dates.

Before changing any settings, log in to the member portal and look for the event yourself.

Note: What you see in the member portal depends on your own membership. If your membership type isn't set to view the event, you won't see it either.

If no one can see the event in the member portal, check the event category first, then the event's own hide setting.

Events only appear to members when their event category is set to public.

Note: Is Active doesn't hide a category's events. Unchecking it only removes the category from the category filters on the event list and Public Booking.

An individual event can be hidden even when its category is public.

If the event appears in the member portal but not on Public Booking, check the event's public registration setting. This setting is on the same tab as Hide Event on Event List and Calendars.

Note: This setting doesn't hide the event in the member portal. It also hides the event from Player Network.

If some members can see the event and others can't, the difference is usually their membership type or the event's registration restrictions.

Each event controls which membership types can see it. This is separate from the event category's Is Public setting.

Note: This also applies to system users. If your own membership type isn't checked, you won't see the event in the member portal either.

To make the event visible to every membership type at once, check the box under the Is Public column heading.

Note: Players who aren't logged in, such as those opening a public event filter link, see events based on your club's public or non-member membership type.

Note: If a membership type has Is Public checked but Allow Online Registrations unchecked, those members can see the event but can't register for it. Unchecking Is Public also clears Allow Online Registrations and the other registration settings for that membership type.

An event can be set to hide itself from members who don't meet its registration restrictions. For example, if the event only allows certain rating categories, members without one of those ratings won't see it at all.

Note: Unchecking this setting makes the event visible, but members who don't meet the restrictions still can't register. The event can also stay hidden if the member's Hide Full / Ineligible filter is on. See Full or Ineligible Events Are Missing below.

If an event shows up but its later dates don't, your portal settings may limit how far ahead events appear on the event list.

For example: If this is set to 30 days and your event runs for three months, members only see the dates within the next 30 days.

Note: This setting applies to all events on the event list, and only sets the default date range. Members can still choose dates further out using the Dates filter on the event list. The minimum value is 7 days.

If an event has multiple dates and you can't find one of them on the event list, check whether your Event List Display Type is Grouped or Expanded.

To change it:

The member portal event list has a Hide Full / Ineligible filter. When Default Hide Ineligible/Full Events is checked in your portal settings, that filter starts out checked for every member, so these events are hidden unless the member turns the filter off.

With the filter on, an event is hidden from a member if any of these apply:

To show these events by default:

Members can also uncheck Hide Full / Ineligible on the event list themselves to see these events.

Note: Showing these events doesn't let members register for them. A saved event filter link can also have its own hide setting, which overrides this default for members who use that link.

An event needs at least one court assigned to appear on the court scheduler, for both system users and members. Each event date is checked on its own, so a date without a court won't appear even if the event's other dates do. Events without a court still appear on the event calendar and event list, and can appear on the instructor or resource scheduler if an instructor or resource is assigned.

If an event shows on the admin scheduler but not on the member portal court scheduler, check the court it's assigned to. The member portal scheduler only shows courts that are visible on the member portal, so events on a hidden court don't appear there.

Note: Hiding a court only affects schedulers. The event still appears on the event list, the calendar, and Public Booking, and members can still register.

Note: You can't disable a court that has upcoming reservations or events, and disabled courts can't be selected for future events.

If none of the settings above explain it, check these:

Why can members see my event but not its court?

Your club may have Hide Court Assignment on Member Portal turned on. This hides court names on event details in the member portal and on Public Booking, and also hides court details in member reminder notifications. To show courts, navigate to Settings > Portal Settings > Setup and uncheck Hide Court Assignment on Member Portal.

Why can members see my event but not register for it?

Check the event's Event Setup tab. If Allow Online Registrations is unchecked for a member's membership type, they can see the event but can't register. Registration also isn't available before the registration window opens or after it closes, or if the member doesn't meet the event's registration restrictions.

I've checked every setting and a member still can't see the event. What else should I check?

The cause may be on the member's side. Ask the member to: