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Troubleshooting: Future Events Not Visible to Members

Troubleshooting Missing Future Events in the Member Portal

Written by Ashley Owens
Updated this week

INTRODUCTION

Feature Summary: This article outlines the various settings that may prevent members from viewing certain future events within an organization.


Is Public

The “Is Public” setting is configured at the event level and can be enabled or disabled for each membership type. This setting determines which memberships can view a given event within your organization.

How to Check or Update This Setting

  1. Log in to the Admin Dashboard

  2. From the side menu, go to Events > List

  3. Locate the event in the table, click the three-dot icon, and select Update

  4. Navigate to the General Info tab and scroll to the Event Setup section

  5. Ensure “Is Public” is selected for the memberships that should be able to view the event.


Hiding Event Dates More Than X Days Out

The Hide Event Dates More Than X Days Out From Appearing on the Event List setting allows organizations to control how far in advance events are visible to members. Events scheduled beyond the specified number of days will not appear on the member-facing event list.

For example, if this setting is configured to 60 days, members will only see events scheduled within the next 60 days on the event list. Events beyond the 60-day window are hidden from the member-facing event list until they fall within that timeframe.

  • An event happening 30 days from today → Visible

  • An event happening 60 days from today → Visible

  • An event happening 75 days from today → Not visible

Note: If this field is left blank, the system will automatically default to showing events within 30 days.

How to Check or Update This Setting

  1. Log in to the admin dashboard

  2. Navigate to Settings from the side menu

  3. Scroll to Portal Settings and click Setup

  4. Locate the Hide Event Dates More Than X Days Out From Appearing on the Event List setting

  5. Enter the number of days you want events to remain visible

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