Introduction
Feature Summary: System users can configure court restrictions to control how many reservations a member can hold—either limiting the number of future reservations (outstanding) or the number of reservations within the same date and time frame (concurrent).
Use Cases: These settings help prevent members from holding too many upcoming reservations (outstanding) or from booking multiple reservations at the same time (concurrent).
Setup Requirements
The first step is to open the Restrictions page.
Click Settings on the side menu.
Scroll down the page to BOOKING SETTINGS and click Restrictions.
Scroll down the page to find the Outstanding Reservations and Concurrent Reservations sections of the Restrictions page (see below).
Click Save Changes.
Outstanding Reservations
An outstanding reservation includes any future booking that is recorded on the calendar. The related settings are outlined below:
Number of Total Outstanding Reservations Allowed per Member - Limit the total number of active reservations a member can have in any time period.
Number of Total Outstanding Reservations Allowed per Family - Limit the combined total number of active reservations that a family can have in any time period.
Apply Limits to the Booking Member Only - Enable this setting to count a membership type’s limits only against reservations the member books. Players added to someone else’s reservation are not held to these limits, and those reservations do not count toward their own.
Single Member Example:
A club sets the Number of Total Outstanding Reservations Allowed per Member to 3. A member already has three future court reservations on the calendar. When they attempt to book a fourth future reservation—regardless of the date—the system blocks the booking until one of the existing reservations is completed or canceled.
Family Member Example:
A club sets the Number of Total Outstanding Reservations Allowed per Family to 5. If one family member has three future reservations and another family member has two, the family has reached the limit. Any additional future reservation attempts by any family member will be blocked until one of the existing reservations is completed or canceled.
Concurrent Reservations
A concurrent reservation is two or more separate bookings that take place at the same time or overlap on the same date. For example, two reservations from 3:00–4:00 PM on the same date, booked on different courts as separate reservations (rather than a single multi-court reservation), are considered concurrent.
Note: Any overlapping time frames count as concurrent reservations. For example, a booking from 3:00–4:00 PM and another from 3:30–4:30 PM on the same date are concurrent because they overlap in time.
The related settings are outlined below:
Number of Allowed Concurrent Court Reservations per Member – The most bookings a member can hold that overlap in time.
Number of Allowed Concurrent Court Reservations per Family – The most overlapping bookings a family can hold across all its members.
Include Drop-In Registrations in Reservation Count – Counts drop-in event registrations toward these limits, alongside court reservations. See Booking Settings: Restrictions.
Note: Leaving these fields blank means no restrictions apply. To allow only one booking at a time, enter 0 or 1 and save the setting.
Examples of Concurrent Reservations:
If a member with a Basic Membership (see booking calendar example below) is limited to one concurrent reservation, they may book one court from 4:00–5:00 PM on a given date. If they attempt to book a second court during that same hour, CourtReserve will display an error message and prevent the booking. With a limit of two, the second court succeeds and a third is blocked.
Player view:
Player view:
If a member is restricted to zero concurrent reservations, they can book one court at a given date and time. If they attempt to book another court for the same date and time as an existing reservation, the system will prevent the booking. A limit of one works the same way.
Concurrent Reservation FAQs
What is a concurrent reservation?
A concurrent reservation occurs when a member (or family, if restricted at the family level) holds more than one reservation that overlaps in time, even partially, on the same date.
Do reservations count as concurrent if they overlap by only part of the time?
Yes. Any overlap counts as concurrent, even if it’s only for a short period.
Example:
Reservation A: 6:00–7:00 PM
Reservation B: 6:30–7:30 PM
Because these reservations overlap from 6:30–7:00 PM, they are considered concurrent.
What if the reservations do not overlap?
If the reservations do not overlap at all, they are not concurrent.
Example:
Reservation A: 5:00–6:00 PM
Reservation B: 6:00–7:00 PM
These reservations are back-to-back but do not overlap, so they are not concurrent.
How does a concurrent reservation limit work?
The limit is the most reservations a member can hold that overlap in time. A limit of 0 or 1 means one reservation at a given date and time, and any attempt to book an overlapping reservation is blocked. A limit of 2 allows two.
Can concurrent limits apply to families?
Yes. Clubs can apply concurrent reservation limits at the family level.
Family Example: A family has an allowed concurrent limit of 2. Parent books a court from 6:00–7:00 PM. A child in the same family books another court from 6:30–7:30 PM. The reservations overlap, and the second booking is allowed because the family may hold two overlapping reservations. Any additional overlapping booking by anyone in the family is blocked and the player receives a message:
Why do clubs use concurrent reservation limits?
Concurrent limits help clubs:
Prevent court hoarding
Ensure fair access during peak times
Avoid duplicate or conflicting bookings
Manage family-based reservation behavior
Do event registrations count as concurrent reservations?
Only when the membership type has Include Drop-In Registrations in Reservation Count ticked in the Concurrent Reservations section of Booking Settings > Restrictions. Then a member’s drop-in (single-session) event registrations count alongside their court reservations, so a member can’t hold a court and a drop-in session that overlap. Registrations for a whole event are not counted. See Booking Settings: Restrictions for details.