INTRODUCTION

This article covers each setting under the Booking Settings row in the Admin Panel. To access it, navigate to SETTINGS—it’s the fifth row of icons in the panel. Each icon represents a category of booking configuration that controls how your club manages court reservations, pricing, and availability. The steps below walk you through all seven options.

1. General

Controls global booking permissions and behaviors by membership type—who can book, when they can book, and what they can change or cancel.

Key Functions:

Turn the scheduler on/off for members, enable online bookings, and require admin approval when needed.
Set advance-booking rules, open-time each day, buffers, and cancellation/edit policies.
Manage invitations, substitutes/withdrawals, guest limits, and court selection/auto-assigning.

Visual Examples:

Here, the system user configures various options based on the club’s defined membership types:

Some of these settings control whether a member can edit, cancel, or sub out (assign a substitute for) their reservation. When enabled, the member will see the corresponding action buttons, as shown below:

Read the full Booking Settings: General guide here.

2. Restrictions

Enforces hard limits on how much and how often members can book, ensuring fair access across the club.

Key Functions:

Cap reservations by minutes, courts, or reservation count per day/week (member and family).
Apply prime-time specific limits that activate only during defined busy periods.
Control concurrent/outstanding reservations and spacing rules (e.g., time between bookings, bypass windows, “sandwich time”).

Visual Examples:

Here, the system user sets limits on how many courts a member can book per day and per week based on their membership type.

If a player attempts to book outside the established rules, CourtReserve displays a warning message and prevents the booking:

Read the full Booking Settings: Restrictions guide here.

3. Bookable Items

Determines which facilities and reservation types each membership can access on the member portal.

Key Functions:

Toggle access to court types, reservation types, and resources (e.g., ball machines) by membership.
Configure in one place; members without permission see an error instead of booking access.
Aligns with Reservation Types so you can add/remove items as offerings evolve.

Visual Examples:

Here, the system user defines which reservation, court, and resource types each membership is eligible to book.

If, for example, a player’s membership type does not allow booking a specific Reservation Type—such as Doubles – Pickleball—that option will not appear in the member portal.

Read the full Booking Settings: Bookable Items guide here.

4. Costs

Sets your standard court/resource prices and optional custom pricing by membership, time, and context.

Key Functions:

Define base hourly or fixed costs for courts and resources.
Create Custom Court Costs for specific days/times, court or reservation types, and memberships.
Configure Custom Guest Costs for walk-in guests, with rules by membership and time.

Visual Examples:

Here, the system admin sets pricing for each court and resource type, configurable by membership type.

The player will be charged the court cost defined by the system settings for their membership type.

Read the full Booking Settings: Costs guide here.

5. Discounts

Offers membership-based incentives like free reservations or free hours to drive engagement and renewals.

Key Functions:

Grant a set number of free reservations or free hours per day/week/month by membership.
Apply discounts to reservations only, events only, or both (together or separately).
Monthly discounts reset on the first of the month independent of billing dates.

Visual Example:

In this example, the system user grants Tier 1 members one free Pickleball Social event per week.

Read the full Booking Settings: Discounts guide here.

6. Booking Windows

Opens or closes booking access during specific time blocks, tailored by membership and court type.

Key Functions:

Create Open or Closed windows by membership, court type, courts, day(s) of week, and time range.
Add a custom note that replaces the default “Closed Window” message for members.
Changes auto-save, and you can manage multiple windows for the same facility.

Visual Example:

Here, a closed booking window is created to prevent Basic members from booking pickleball courts on Saturday mornings.

Read the full Booking Settings: Booking Windows guide here.

7. Prime Times

Defines peak time intervals used across Booking Settings—especially for applying stricter limits in Restrictions.

Key Functions:

Build day-specific or apply-to-all-days prime time blocks with start/end times.
Assign prime time intervals to selected courts (or all).
Combine with Restrictions to limit prime-time bookings by membership; pricing is configured separately in Costs.

Visual Examples:

This club defines Prime Time as Monday mornings between 8-11am and limits paying members to one reservation per week during that period.