INTRODUCTION
This article outlines how CourtReserve tracks your club’s monthly email usage, including which emails are counted, when limits reset, and what additional charges may apply. It also includes answers to frequently asked email-related questions.
Frequently Asked Questions
How are monthly emails calculated?
Your club’s base subscription includes 5,000 non-automated emails per month, which are the emails sent through Bulk Email. If your organization exceeds 5,000 non-automated emails in a given month, overage charges will apply. Only non-automated emails count toward the included monthly total.
Automated system emails—such as registration confirmations, reservation updates, and cancellation notices—are unlimited and do not count toward the 5,000 included emails.
Summary:
Automated system emails: Unlimited (do not count)
Bulk Email messages: Count toward the 5,000 included emails per month
Overage charges apply if non-automated emails exceed 5,000 in a month
What happens if we go over the 5,000 emails allowed?
If your club exceeds the 5,000 monthly email limit, an additional $5 charge will be added to your subscription for every 1,000 extra emails sent.
When does our club's email count reset for the month?
Your club’s email count resets based on your subscription billing date.
For example, if your subscription renews on the first of each month, your 5,000 email allowance will also reset on the first.
Can I email receipts to members?
Click here to learn more.
What if event or reservation email times don’t match the email header?
Click here to learn more.
How do I add a member who doesn’t have an email address?
Click here to learn more.
How can I add custom information to the auto-generated emails sent to my members?
Click here to learn more.
How do I send a Welcome Email after importing my members?
Click here to learn more.
Why are some members not on the Welcome Email list?
Click here to learn more.
Can I directly email event registrants or those or the event waitlist?
Yes! Click here to learn more.
Can I help a member who has two different emails and needs to combine their CourtReserve access under one?
Yes! Click here to learn more.
How can I find or contact members who don’t have custom ratings (for example, pickleball or tennis ratings)?
Click here to learn more.