INTRODUCTION
Feature Summary: This article answers frequently asked questions about member and membership management in CourtReserve, including assigning and sorting memberships, managing family memberships, viewing invoices and activity, granting sub-admin access, and supporting members across multiple clubs.
Use Cases:
Assign or reassign a membership to a member
Manage family memberships and control who can edit them
Help members view their invoices or log in across multiple clubs
Sort and display membership options for new or existing members
Monitor member login activity in your club
Membership Assignment & Display
How do I assign my member a new or different membership? You can reassign a membership directly from the member's profile in the admin panel. Learn how to assign a member a new membership.
How do I sort memberships on the admin side? CourtReserve allows you to control the order in which memberships appear in the admin panel. Learn how to sort membership display order.
How do I showcase membership options to new users or members at my club? You can customize the membership feature list to highlight what's included in each membership tier, making it easier for new members to choose the right option. Learn how to customize the membership feature list.
Family Memberships
What are family memberships? Family memberships allow multiple members to be grouped under a single account, with options to include children or secondary account holders. Learn more about family and child account FAQs.
How do I prevent family memberships from adding more members? If members are adding other users to their family membership and you want to prevent this, you can disable this ability directly from the membership type settings. Learn how to stop families from editing members on their account.
How do I detach a family member from a membership? Family members can be removed from a shared membership without deleting their individual account. Learn how to detach a family member from a family membership.
Member Activity & Access
How do I see which members have been logging in or active in our club? CourtReserve tracks when members last logged in after receiving their welcome email, giving you visibility into member engagement. Learn how to view member login activity.
How can my members view their invoices? Members can access their billing history and invoices directly through the member portal. Learn how to help your members view their invoices.
What if a member wants to belong to more than one CourtReserve club? Members can add multiple clubs to their CourtReserve account without creating separate logins. Learn how players can add multiple clubs.