Feature Summary: This article answers frequently asked questions about member and membership management in CourtReserve, including assigning and sorting memberships, managing family memberships, viewing invoices and activity, granting sub-admin access, and supporting members across multiple clubs.

Use Cases:

How do I assign my member a new or different membership? You can reassign a membership directly from the member's profile in the admin panel. Learn how to assign a member a new membership.

How do I sort memberships on the admin side? CourtReserve allows you to control the order in which memberships appear in the admin panel. Learn how to sort membership display order.

How do I showcase membership options to new users or members at my club? You can customize the membership feature list to highlight what's included in each membership tier, making it easier for new members to choose the right option. Learn how to customize the membership feature list.

How do I hide a membership from new sign-ups but keep it for current members? Open the membership's settings, go to the Portal Settings tab, and uncheck Is Public. The membership becomes invisible to new users while existing members keep access.

How do I let members change or switch their own membership? Go to Memberships, edit the relevant membership, and in the Portal Settings tab uncheck Don't Allow Members To Cancel / Change Membership.

What are family memberships? Family memberships allow multiple members to be grouped under a single account, with options to include children or secondary account holders. Learn more about family and child account FAQs.

How do I prevent family memberships from adding more members? If members are adding other users to their family membership and you want to prevent this, you can disable this ability directly from the membership type settings. Learn how to stop families from editing members on their account.

How do I detach a family member from a membership? Family members can be removed from a shared membership without deleting their individual account. Learn how to detach a family member from a family membership.

How do I add a family member to an existing family membership? From the family member's account, click the Family tab, type the family name until it appears, select it, and assign a family role. Save your changes and the member will share the family membership.

How do I stop members from creating their own family units? Go to Settings > Portal Settings > Setup and enable Do Not Allow Adds/Deletes for Family Members. This restricts the creation or deletion of new family members, allowing view and updates only, so your staff can group members into families manually instead.

How do I see which members have been logging in or active in our club? CourtReserve tracks when members last logged in after receiving their welcome email, giving you visibility into member engagement. Learn how to view member login activity.

How can my members view their invoices? Members can access their billing history and invoices directly through the member portal. Learn how to help your members view their invoices.

What if a member wants to belong to more than one CourtReserve club? Members can add multiple clubs to their CourtReserve account without creating separate logins. Learn how players can add multiple clubs.

How do I require admin approval for new members? Go to Settings > Portal Settings > Setup and deselect Allow New Members to be Auto-Approved. New members will appear in the admin panel's To-Do tab for approval.

Why am I getting "pending approval" emails when I don't require approval? This usually means the approval setting was enabled at the time the member registered.

How do I prevent members from canceling their own membership? Go to Memberships, open the membership type, and go to the Portal Settings tab. Enable Don't Allow Members To Cancel / Change Membership. When this is turned on, members cannot cancel or switch that membership themselves and will need to contact the club so an admin can make the change.