CourtReserve

Ashley Owens

Josh Willey

Mari Bern

Learn all about Families, Members, and Memberships

Member Management

Searching for Members

Adding Members

Add Your Member Without an Email by Assigning a Username and Password

Adding a Member without an Email

Merge Member Profiles To Consolidate Multiple Club Accounts Under One Email Address

Updating Player Accounts to a Single Email Address

Discover Which Members Are Active or Inactive

Check Member Activity

Easily Merge Duplicate Member Accounts Created for the Same Player

Merge Member Accounts

Review Member Account Actions Using the Audit Log

Member Audit Log

Common Questions About Members and Memberships

FAQs: Members / Membership

Players Use a Single Login to Manage Play Across Multiple CourtReserve Clubs

How Players Add Multiple Clubs

Examples of the Player Account Creation Process

How Players Sign Up for a CourtReserve Account

Mass Update: Overview - Members

Update the Next Billing Date for Memberships

Mass Update: Billing Dates for Members

Managing Members from Admin Panel

Members - Membership Tab

View Member Communication in One Central Location

Members - Member History Tab

Configure Settings for all Types of Messages

Members - Notifications Tab

Members - Notes Tab

Quickly Manage Member Payments, Fees, And Account Activity

Members - Billing > Transactions Tab

Track Events Activity and Member Payments

Members - Events Tab

Track Bookings Activity and Member Payments

Members - Reservations Tab

Member Profile Tabs

How Custom Ratings Are Created in the Member Portal

Set Up Custom Ratings

How to utilize Custom Ratings in your system

Custom Ratings: Use Case Examples

Collect Important Additional Member Information

Creating Custom Fields for Members

Set up Custom Ratings and Custom Fields for Members

Custom Ratings and Fields

Guidelines for Preparing and Importing Member Data Successfully

Member List Import: Best Practices

Add Players/Members with the Bulk Import Tool in CourtReserve

Member List Import: Setup and Template

Bulk Import Member Accounts into CourtReserve

Member Import

How to Pause and Restart a Member's Account

Suspending A Membership

Understand When to Suspend or Cancel a Member's Membership Plan and How to Cancel

Cancel a Member's Membership

Set Up a New Payment Plan and Use a Refund to Credit the Account

Changing Membership Payment Frequency

Post Future Membership Dues to a Member's Account Ahead of Schedule

Manually Generate Membership Billing Cycles

Make Changes to a Player's Membership from the Admin Panel

Add or Update a Player's Membership

Change a Player's Membership Plan to a Family Membership

Assign a Family Membership to an Individual

View and Manage Active and Inactive Members

Identify Active vs Inactive Members

Managing Memberships from Admin Panel

Use Groups to Organize Players and Publish a Directory

Member Groups and Player Directory

Static Member Groups

How to Create Dynamic Member Groups For Your Club.

Dynamic Member Groups

Managing Member Groups and Player Directories

The Benefits of Offering a Family Membership Plan

Overview: Families

How to Set Up a New Family Group in CourtReserve

Create a New Family

Add Members to a Family Group

Combining Individuals Into a Family

Questions and Answers about the Child Role in a Family

Family and Child Account FAQs

Remove a Player from a Family Group in CourtReserve

Detach a Family Member

How to Hide the My Family Page to Members

Hide the My Family Page on the Member Portal

Learn how to group your members into Families

Managing Families

Find answers and get help from Intercom Support and Community Experts

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