INTRODUCTION
Feature Summary: CourtReserve members reset their own passwords using the self-service Forgot Password feature on the desktop website or the mobile app. Admins can no longer reset passwords on a member's behalf.
Use Cases:
Members who have forgotten their password and need to regain account access
Members who did not receive a reset email and need to troubleshoot delivery
Admins who need to verify or correct a member's email address on file
Admins directing members to the correct self-service reset process
OVERVIEW
Password resets in CourtReserve are member-initiated. When a member requests a reset, a link is sent to the email address on their account. That link is single-use and expires 24 hours after it is sent. If the link has expired, the member can return to the login page and request a new one.
Note: Admins cannot reset passwords for members. The Send Temporary Password feature has been removed. Direct members to the Forgot Password process instead.
For Members: How to Reset Your Password
Note: The steps below are written from the member's perspective so you can copy and paste them directly into an email when assisting a member.
On the Desktop Website
Go to the CourtReserve login page for your club.
Click Forgot Password.
Enter the email address associated with your account.
Check your email inbox for a password reset link.
Click the link and create a new password.
On the Mobile App
Open the CourtReserve app.
Tap Log In, then select Forgot Password?
Enter the email address associated with your account.
Check your email inbox for a password reset link.
Tap the link and create a new password.
Troubleshooting
If you don't receive the reset email
Confirm the email address you entered matches the one on your CourtReserve account.
Check your spam or junk folders.
Make sure your email provider is not blocking messages from CourtReserve (see the email deliverability section below).
If the link has expired, return to the login page and request a new one.
If your email address is wrong or not on file
The reset email can only be sent to the address saved on your account. If you no longer have access to that email, or you are not sure which email is on file, contact your club's admin directly. They can verify and correct the email address on your profile so you can complete the reset.
Note: Your club's admin is the staff at your facility who manage memberships - not CourtReserve support.
Email Deliverability
If you are missing password reset emails, your email provider's spam filters may be blocking them. The steps below cover how to mark CourtReserve as a trusted sender across the most common email platforms.
Universal fixes (any email provider)
These three actions are the quickest way to train your email filter, regardless of platform:
Check your spam or junk folder. If the missing email is there, open it and click Not Spam, Not Junk, or Move to Inbox. This immediately tells the system the sender is safe.
Add the sender to your contacts. Add CourtReserve's full sending address to your address book. Most providers automatically trust emails from known contacts.
Create a filter or rule that states: if an email comes from CourtReserve's address, never send it to spam.
Note: Confirm CourtReserve's exact sending address with your club admin before adding it to a contacts or safe senders list.
Apple Mail (iCloud, iPhone, iPad, and Mac)
Add to Contacts - On an iPhone or iPad, tap the sender's name at the top of an email and select Create New Contact. On a Mac, right-click the sender's email address in the message header and select Add to Contacts.
Mark as Not Junk - If a message lands in the Junk folder, open it. On an iPhone, tap the folder icon (or Reply arrow) and choose Move to Inbox. On a Mac, click Not Junk at the top of the message.
Set an iCloud web rule - If you use an @icloud.com, @me.com, or @mac.com address, log into iCloud.com in a web browser. Open Mail, click the gear icon > Preferences > Rules, and click Add a Rule. Set it to: if a message is from CourtReserve's address, Move to Inbox.
Gmail
Click the gear icon in the top right, then select See all settings.
Go to the Filters and Blocked Addresses tab.
Click Create a new filter.
In the From field, enter the sender's email address or domain.
Click Create filter.
Check Never send it to Spam, then click Create filter again to save.
Outlook.com / Hotmail
Click the gear icon in the top right.
Select Mail > Junk email.
Under Safe senders and domains, click + Add.
Enter the sender's email address or domain and press Enter.
Click Save.
Yahoo Mail
Click the gear icon and choose More Settings.
Select Filters, then click Add new filters.
Name the filter. Under From, set the criteria to contains and enter the sender's email address.
Under Move the message to, choose Inbox.
Click Save.
Corporate or school email
If you use a work or school email account and the steps above do not resolve the issue, the email may be blocked at your organization's firewall before it reaches your inbox. Contact your IT department and ask them to allow list the sender's email address or IP address in the organization's security gateway.
For Admin: Your Role in Password Resets
While admins cannot reset passwords for members, you can assist by:
Verifying that the member's email address is correct in their profile
Correcting the email on file if the member has lost access to their original address
Confirming that your organization's notification settings are configured to deliver emails
Note: Password resets for sub admins within your organization are the exception. You can still send a password reset link to a sub admin from the System Users > Sub-Admins page. This does not apply to regular members.
If you have worked through the troubleshooting and deliverability steps in this article and members still are not receiving reset emails, contact CourtReserve support. We can check delivery on our end and help identify where the issue is occurring.
Special Cases
Members in multiple organizations
You must initiate the reset yourself from the login page. Enter the email tied to the specific account you want to reset. The reset applies only to the account matching that login page and email, so confirm you are on the correct club's login page before starting.
Network memberships
Use the login page of your home club to reset your password.
Clubs with a separate website
Always use the official CourtReserve portal or app for password resets, not your club's standalone marketing site.
Still Need Help?
Members: If the steps above do not resolve the issue, contact your club's admin.
Admins: If you have already tried the troubleshooting and email deliverability steps in this article, contact CourtReserve support so we can investigate on our end.