Feature Summary: This article answers common questions players have about signing up, logging in, and booking courts through CourtReserve.

Use Cases:

Below are answers to the most common questions we receive from players about getting started, logging in, and booking courts. If you don't find what you're looking for here, reach out to your club directly for assistance.

1. How do I sign up for my club's online reservation system / member portal?

You can sign up and access CourtReserve in two ways:

For detailed setup instructions, see Players: Set Up CourtReserve on Your Mobile Device.

2. I created a CourtReserve account, but I can't log in. What should I do?

Your login email must match the one your club has on file. If there's a mismatch, the system won't recognize your account. We recommend calling your club to confirm the correct email address. If your email is correct, use the Forgot Password link on the login screen to set a new password.

3. I can't find my friend's name when trying to add them to a booking.

The player search dropdown displays only the first eight results in alphabetical order, so some names may not appear right away. Try searching by last name for better results. For example, searching for "Tom" may only return players with last names starting A through H, depending on the full list.

Keep in mind that search results only include members of your club. If your friend doesn't appear, they may not be a member yet. Depending on your club's policies, you may be able to add them as a guest, or you can encourage them to join your club.

4. I'm getting a "Validation Error: You have reached the max number of courts allowed to reserve per day." What does this mean?

This error means you or one of the players listed in the reservation already has a court booked for that day. Your club has a one-reservation-per-day rule per player. Check whether you or any listed guest already has an existing reservation for that date.

5. I'm trying to book a court for later this week, but the schedule isn't showing up.

Try closing and reopening the app, or refreshing your browser but court availability depends on your club's booking policy.

For example: If courts can be booked three days in advance starting at 9 AM, then on Monday at 8:59 AM you can book for Monday, Tuesday, or Wednesday - but Thursday won't open until 9 AM.

6. I'm trying to book a doubles court and I'm getting an error.

Your club may require all players to be listed before a reservation can be confirmed. A missing player will trigger a validation error, as the system checks that the correct number of players is included for the reservation type.

For example:

Note: Player requirements may vary based on your club's specific settings.

7. Where do I go to see my billing information?

You can view your billing history, packages, and invoices in the member portal or mobile app Billing section. See Players: How to View Your Billing History, Packages, and Invoices for step-by-step instructions.