Introduction
Feature Summary: Cancel an unpaid invoice.
Use Cases: System users can void an unpaid invoice, which means the outstanding payment is canceled, but the platform does not delete the document. Voiding can’t be undone. CourtReserve keeps the record on file and preserves the invoice numbering sequence.
It is not possible to void a paid invoice, but system users can issue a full or partial refund for one or more line items in the invoice.
Prerequisites
Enable the Batch Billing add-on and complete the setup process.
How to Void an Invoice
Log in to the admin dashboard.
Go to the side menu and click TRANSACTIONS > BATCH BILLING.
On the next page:
Select a row in the Batch Billings table.
Scroll down and click the Invoices tab.
Locate an outstanding invoice and click the View button.
On the next page, click the Void button and then Yes in the confirmation popup.
On the Batch Billings page, CourtReserve changes the invoice status to Voided.
What to Do After Voiding
To reissue the same invoice: Click Regenerate on the voided invoice. CourtReserve creates a new invoice with the same fees as the original. You can’t edit the fees in the pop-up. You only choose whether to generate the invoice or generate it and collect payment. See Batch Billing: Regenerating Voided Invoices.
To bill a different amount or split it into multiple payments: Don’t regenerate. Create a new invoice for each amount and due date. See Batch Billing: Generating an Invoice for Individual Member.
Player Perspective
On the member portal, CourtReserve shows the voided invoice(s) on the Invoices page. Players navigate to Billing > Invoices.
