INTRODUCTION
CourtReserve offers a wide range of additional features designed to help clubs run more efficiently, enhance the player experience, and unlock new ways to grow. From powerful financial tools like Point of Sale and Batch Billing, to premium services such as Waivers, Stringing, and Push Notifications, to essential features like Attendance Tracking, these options allow organizations to tailor CourtReserve to their unique needs. Explore the sections below to learn what each feature solves, how it works, and where to find setup resources.
NAVIGATION
To find the set up for CourtReserve’s Additional Features, go to:
SETTINGS > ADDITIONAL FEATURES row > Additional Features icon.
FINANCIAL FEATURES
Integrated Payments
What it solves: Streamlines the way clubs collect payments for memberships, reservations, lessons, and events by integrating directly with trusted payment providers. This ensures a secure, convenient, and professional checkout experience for both clubs and players.
How it works: CourtReserve integrates with Stripe (CourtReserve’s preferred integrated payment partner, available in 46 countries) and SafeSave (U.S.-based). Clubs must have an active merchant account with their chosen provider. Once integrated:
Players can pay with credit/debit cards and ACH/eCheck (U.S. only). When using Stripe integration, Interac Debit can be used in Canada.
CourtReserve processes payments through an integrated, tokenized form provided by each payment partner. This setup ensures a secure and convenient experience for both administrators and end users. CourtReserve never stores full payment card data. For identification purposes only, the processor may return the last four digits of a card, which we may display to help users recognize their payment method.
Hardware options are available for in-person transactions, such as Ingenico devices (SafeSave) or Stripe card readers (WisePOS E, S700).
Admins manage billing, refunds, and reporting directly within CourtReserve, while funds are deposited to the club’s bank account by the provider.
Cost: This feature is available in Grow, Scale, and Enterprise plans. Stripe and SafeSave each have their own transaction fees and hardware costs. Please refer to the provider’s pricing for details.
Articles:
View Integrated Payments articles here.
Next Steps: Decide which payment provider you’d like to use (Stripe or SafeSave) and contact that provider directly to begin the setup process. If you encounter any issues along the way, our team is here to help — just reach out via Live Chat Support or by emailing us here.
Point of Sale (POS)
What it solves: The Point of Sale (POS) additional feature is designed to help clubs manage and sell items directly within CourtReserve — whether that’s pro shop merchandise, snacks and drinks, or other products your organization offers for sale. It streamlines retail and food & beverage operations by allowing clubs to manage purchases, track inventory, and process payments.
How it works: Staff can process sales directly at the front desk, pro shop, or restaurant. The POS system integrates with inventory tracking and generates detailed reports for reconciliation.
Cost: This feature is included in Grow, Scale, and Enterprise plans.
Articles:
View POS articles here.
Videos:
View POS webinar here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Point of Sale and click Enable. Click the orange button to start the setup process. Follow the articles and webinars above to complete your setup.
Visual Example:
Batch Billing & Invoicing
What it solves: Simplifies billing by allowing you to generate multiple invoices at once. This saves time, reduces manual entry errors, and lowers costs by minimizing the number of transactions (and related fees). If needed, you can still generate individual invoices for specific cases.
How it works: From a single dashboard, admins can batch-generate invoices for memberships, events, or reservations, then send them to players for payment.
Cost: This feature is included in Grow, Scale, and Enterprise plans.
Articles:
View Batch Billing articles here.
Videos:
View Batch Billing video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Batch Billing & Invoicing and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
Packages
What it solves: Boosts cash flow and reduces processing fees by allowing clubs to sell prepaid packages for court time, lessons, or events.
How it works: Members purchase packages (digital punch cards) upfront, which are redeemed over time for eligible activities. Clubs can track balances and expirations directly in the system.
Cost: This feature is included in Grow, Scale, and Enterprise plans.
Articles:
View Packages articles here.
Videos:
View Packages video tutorial here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Packages and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
PREMIUM FEATURES
Electronic Waivers & Agreements
What it solves: Ensures liability protection and compliance by collecting signed waivers or agreements from members and guests.
How it works: Clubs can require players to sign digital waivers or agreements before participating in activities. Signed documents are stored on the member profile for easy access.
Cost: This feature is included for Grow, Scale, and Enterprise plans.
Articles:
View Waivers & Agreements articles here.
Videos:
See overview video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Electronic Waivers & Membership Agreements and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
Text and Push Notifications
What it solves: Improves communication with players and staff through instant updates, reminders, and promotions.
How it works: Admins can send targeted text messages and push notifications to specific groups—such as members, instructors, or staff—directly from CourtReserve. Notifications can be sent manually or set up to run automatically, giving clubs flexibility in how they communicate.
Cost: Text and Push Notifications are available for the Grow, Scale, and Enterprise plans. Text Messaging – Included with eligible plans. You can send both automated and bulk/manual texts, with a cost of $5 for every 500 messages. Push Notifications – Unlimited, included for both automated and bulk/manual. See additional pricing considerations here.
Articles:
View Text and Push Notifications articles here.
Videos:
View Communication video tutorial here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Text Message Alerts and Push Notification Alerts and click Enable. Click the orange button(s) to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Examples:
Stringing Module
What it solves: Provides a professional system for managing racquet stringing services, including inventory, staff assignment, and billing.
How it works: Admins create stringing jobs, assign them to stringers, track materials, and process payments. If enabled, members can see their stringing history in the member portal.
Cost: This feature is included for Grow, Scale, and Enterprise plans.
Articles:
View Stringing articles here.
Videos:
View Stringing video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Stringing and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
ESSENTIAL FEATURES
Player Match-Maker
What it solves: Helps players find opponents and connect for social play.
How it works: Members can create open matches or reservations that others can join. Match-ups are visible to eligible players, making it easy to fill courts.
Cost: Included with all plans at no additional cost.
Articles:
View Player Match-Maker article here.
Videos:
View Player Match-Maker video tutorial here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Player Match-Maker and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
Attendance Tracker
What it solves: Monitors daily foot traffic and player participation trends.
How it works: Players are marked as attended and timestamped, allowing clubs to review attendance history, busiest times, and member engagement patterns. (Note: This tracks attendance, not check-ins.)
Cost: Included with all plans at no additional cost.
Articles:
View Attendance Tracker article here.
Videos:
View Attendance Tracker video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Attendance Tracker and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Membership Waitlist
What it solves: Helps clubs manage capacity by tracking interest in memberships that are currently full.
How it works: Players can join a waitlist for a specific membership type. Admins are notified when spots open and can offer them to players in order.
Cost: Included with all plans at no additional cost.
Articles:
View Member Waitlist article here.
Videos:
View Membership Waitlist video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Membership Waitlist and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
Profile Picture
What it solves: Adding a profile picture helps staff quickly recognize members, creating a more personal, concierge-like experience.
How it works: CourtReserve admins upload photos that display in their profile and on check-in lists for instant recognition.
Cost: Included with all plans at no additional cost.
Articles:
View Profile Picture article here.
Videos:
View Profile Picture video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Profile Picture and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
File Repository
What it solves: Provides a central place to securely store club files such as documents, images, and videos.
How it works: Admins can upload and manage files, set permissions, and control who has access. (Free add-on, disabled by default.)
Cost: Included with all plans at no additional cost.
Articles:
View File Repository article here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find File Repository and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
ENHANCED PLAY
Flex Leagues
What it solves: Flex Leagues simplify management of individual pickleball ladder leagues where players sign up for a recurring league with multiple dates. The system tracks standings automatically as players move up and down and play against each other. Note: For more advanced functionality across other sports or league formats, consider using our integration with Swish.
How it works: Admins create league sessions, enroll players, manage payments, and record results — all in one place. Multiple divisions can be managed within a league. (Note: Flex Leagues are not designed for tournaments.)
Cost: $99/month on Grow plan (includes all Enhanced Play features). Included with Scale and Enterprise plans.
Articles:
View Leagues articles here.
Videos:
View Leagues webinar here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find CourtReserve Leagues and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
Organized Play
What it solves: Organized Play ensures fair and competitive games by automatically generating balanced matchups. It’s important to note that the allocation process can only be done once and cannot be repeated for multiple rotations. Note: For more advanced allocations, consider using our integration with Swish.
How it works: Based on player ratings and available courts, the system creates match pairings that provide competitive play experiences.
Cost: $99/month on Grow plan (includes all Enhanced Play features). Included with Scale and Enterprise plans.
Articles:
View Organized Play article here.
Videos:
See Organized Play video here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Organized Play and click Enable. Click the orange button to start the setup process. Follow the articles and tutorials above to complete your setup.
Visual Example:
CUSTOM BRANDING OPTIONS / WHITE LABELING
Branded Domains
What it solves: Provides a seamless, professional player experience by replacing the standard CourtReserve link with a custom branded domain. This reinforces your club’s brand identity, improves visibility in Google search, and creates a more secure, trustworthy portal for members.
How it works: Admins configure a branded subdomain (e.g., book.yourwebsite.com) that points directly to the CourtReserve player portal. Once active, players access the CourtReserve member portal through your branded URL rather than a generic CourtReserve link. Enterprise organizations can share a branded domain across multiple locations, with players automatically routed to the correct portal.
Cost: Included with Scale and Enterprise plans. Not available on Grow plan.
Articles:
View Branded Domain article here.
Next Steps: Go to Settings > Additional Features in your CourtReserve account. Find Branded Domain and click Enable. Click the orange button to start the setup process. Follow the article above to complete your setup.
Example:
Old Coast Pickleball Club’s website is www.oldcoastpickleball.com.
Their current CourtReserve Player Center link is:
With a Branded Domain, their Player Center URL becomes:
book.oldcoastpickleball.com
Branded Mobile App
What it solves: Provides clubs with their own customized mobile app, giving members a familiar, branded experience for booking and payments.
How it works: CourtReserve designs and publishes a club-specific app (with the club’s name, logo, and branding) to the app stores. Members download and use it just like the CourtReserve app but with the club’s identity front and center.
Cost: Available with Scale and Enterprise plans. One-time $499 setup fee with a 1-year contract.
Articles:
See Branded Mobile app articles here.
Videos:
See Branded Mobile app video here.
Visual Example:
