INTRODUCTION
Feature Summary: This article provides a visual overview of how players browse, select, and join a membership within the CourtReserve mobile app. Understanding this flow helps clubs design clear, compelling membership offerings and ensures a smooth signup experience for members.
Use Cases:
Evaluate the Member Experience: See exactly how memberships are presented and selected in the app.
Optimize Membership Offerings: Understand how pricing, benefits, and descriptions appear to players.
Reduce Signup Friction: Identify opportunities to simplify the membership selection and checkout process.
Train Staff & Onboard Members: Use visuals to guide staff or players through the membership signup flow.
OVERVIEW
Selecting a Membership in the App
1. Browse Membership Options
Players see a list of available memberships displayed as cards, including:
Membership name (e.g., Basic Membership, Tier 1)
Pricing and Available Options (if applicable) (e.g., free, monthly, annual)
Key benefits and perks
Membership type indicators (e.g., Individual, Family, Age Restricted)
Each membership includes a Learn More button to view additional details.
2. View Membership Details
When selecting a membership, players can review:
Full description of benefits (booking windows, discounts, event access, etc.)
Pricing options (monthly, annual, or multiple plans)
Included perks (e.g., guest passes)
This helps players understand the value before committing.
3. Select Pricing Option
Players choose from available pricing options (if multiple exist), such as:
Monthly membership
Annual membership
If applicable, prorated pricing and upcoming billing cycles are clearly displayed.
4. Review Membership Summary
Before completing the purchase, players are shown:
A breakdown of charges (including prorated amounts)
Upcoming billing details
Payment method selection
Option to apply account credit (if available)
5. Review and Sign Agreement
If required, players must:
Review the membership agreement
Provide a digital signature
Accept terms and recurring billing consent
6. Complete Payment and Join
Once all steps are complete, players tap Pay or Join Membership to finalize enrollment.
7. Membership Confirmation
After joining:
The membership appears under My Membership
Players can view billing details and status
All available membership options can be accessed from the app’s home screen under Memberships.
Key Takeaway for Clubs
The membership signup flow is designed to be intuitive and transparent, clearly guiding players through selection, pricing, and agreement steps. Well-defined descriptions, pricing options, and benefits directly impact conversion and member satisfaction.