INTRODUCTION
Feature Summary: The Membership Waitlist Import allows the CourtReserve team to add existing members to the waitlist for specific memberships on your behalf, using the provided import template.
Use Cases:
Add a group of existing members to a membership waitlist at once, rather than one at a time
Move players who were part of a prior member import onto the waitlist for a membership that is currently full or restricted
Note: As of June 8, 2026, the CourtReserve Onboarding team manages the import process for new clubs. The following applies based on your club's onboarding status:
Currently in Onboarding (started June 12, 2026 or later): Your Onboarding team will handle imports while your organization remains in the onboarding process.
Currently in Onboarding (started before June 12, 2026): Your Customer Support team will continue working with you to complete your imports.
Graduated from or opted out of Onboarding: Contact [email protected] and the Customer Support team will assist.
PREREQUISITES
Note: This import only works for players who already exist in your CourtReserve system, either from a previous member import or because they were added another way. It cannot be used to create new player accounts.
Before completing the import template (attached below), confirm the following:
The membership you want players added to already exists and is named in the system.
The Membership Name you enter on the template matches the membership type name in your CourtReserve account exactly, including whitespace.
SETUP REQUIREMENTS
Download the Membership Waitlist Import template.
Choose the correct tab in the file: use the Family Memberships tab for family memberships, or the Individual Memberships tab for individual memberships.
Enter one row per player.
Enter the exact membership name in the Membership Name column for every row. This field is required.
Identify each player using one of the accepted identifiers (see Fields below).
Submit the completed file to the CourtReserve support team ([email protected]) to have the players added to the waitlist.
SETTINGS
Fields on the Import Template
Membership Name [REQUIRED FIELD] - The exact name of the membership whose waitlist the player should be added to. This must match the membership type name in your CourtReserve account exactly.
Identifying the Player - To identify each player, you only need to provide one of the following:
Member # - The member's ID, found beside the player's name in the system.
Email - The player's email address on file.
First Name and Last Name - The player's first and last name, entered together.
Note: Any single one of these identifiers is enough for the system to match the player and assign them to the correct waitlist. You do not need to provide all three.